Decision search
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Birmingham City Council (25 006 158)
Statement Upheld Homelessness 19-Feb-2026
Summary: Mr X complained the Council did not assist him and his family with finding accommodation after he was served with a Section 21 eviction notice from his privately rented property. Mr X says the Council disregarded his communications both before and after he was evicted. Mr X says this added to his distress and had the Council responded more quickly, it could have avoided the family staying in inadequate conditions for almost six weeks. We have found fault in the Councils actions for failing to take action after being advised Mr X was due to be evicted. The Council has agreed to write to Mr X to apologise, pay him a symbolic payment and complete service improvements.
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London Borough of Richmond upon Thames (25 006 641)
Statement Closed after initial enquiries Enforcement 19-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered a report of a breach of planning control. Nor can we achieve the outcome the complainant is seeking.
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Suffolk County Council (25 007 182)
Statement Upheld Child protection 19-Feb-2026
Summary: Miss X complained the Council refused to investigate her complaint about how it handled matters in 2009. We find the Council at fault for how it decided not to investigate and for failing to give Miss X an adequate explanation for that decision. This caused Miss X distress and undermined her trust in the Council. The Council will apologise and reconsider its decision on whether to investigate. It will also ensure it has internal guidance for historic abuse complaints.
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London Borough of Lambeth (25 007 303)
Statement Closed after initial enquiries Private housing 19-Feb-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of disrepair in a housing association property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Swindon Borough Council (25 007 831)
Statement Closed after initial enquiries Planning applications 19-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse a planning application. We have not seen enough evidence of fault in the way the Council considered the application. Nor can we achieve the outcome the complainant is seeking.
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Royal Borough of Kingston upon Thames (25 007 987)
Statement Upheld Noise 19-Feb-2026
Summary: Mr D says the Council’s noise investigation has been inadequate. I have not found fault with the noise investigation, however the Council failed to reply to some queries from Mr D. The Council has agreed to apologise to Mr D.
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Westminster City Council (25 010 460)
Statement Closed after initial enquiries Charging 19-Feb-2026
Summary: We will not investigate this complaint about delayed adult social care charges. Although the large debt came as a shock, there is not a significant injustice to justify an Ombudsman investigation. The care fees are due and it leaves the estate in the same position it would be in regardless of any delay.
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Birmingham City Council (25 012 057)
Statement Upheld Antisocial behaviour 19-Feb-2026
Summary: We have upheld Mr X’s complaint about the Council’s response to reports of anti-social behaviour. The Council have agreed to a suitable remedy.
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Sandwell Metropolitan Borough Council (25 012 059)
Statement Upheld Special educational needs 19-Feb-2026
Summary: We upheld this complaint about delays in the Council issuing an Education Health and Care Plan. The Council agreed to resolve the complaint early by apologising to Miss X and paying her a £600 symbolic payment.
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London Borough of Sutton (25 012 156)
Statement Closed after initial enquiries Other 19-Feb-2026
Summary: We will not investigate this complaint about the Council’s children services response to a welfare concern. An investigation is unlikely lead to a different outcome, and the Information Commissioner's Office is better placed to consider data protection complaints.