Decision search
Your search has 56922 results
-
Royal Borough of Kensington & Chelsea (25 004 240)
Statement Upheld Homelessness 12-Apr-2026
Summary: Miss D complained about the way the Council dealt with her homeless application after she fled domestic abuse. We found fault which caused Miss D to be in unsuitable accommodation for 21 months. The Council has agreed to apologise, backdate her priority date for her housing register application and make a symbolic payment to remedy the injustice.
-
Statement Upheld Special educational needs 12-Apr-2026
Summary: The Council was at fault. It delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan in line with the statutory timescales. It also failed to properly consider the education Y received between November 2024 and mid-December 2025. The Council will pay Miss X a symbolic payment for the frustration and her delayed appeal rights, apologise and pay Miss X a symbolic payment for the uncertainty it caused her. The Council will put in place a service improvement.
-
Essex County Council (25 005 078)
Statement Not upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council did not arrange alternative provision when her son was not attending school. We are satisfied the Council acted in line with its statutory duties, and we have found no fault.
-
Milton Keynes Council (25 012 409)
Statement Upheld Direct payments 12-Apr-2026
Summary: We uphold Mr X’s complaint. The Council took too long to review Mrs X’s care and support and action his request for additional funding for Mrs X while he was unable to care for her temporarily. It also failed to consider a request for residential respite care and took too long to respond to the complaint. This caused avoidable distress and time and trouble for which the Council has apologised and offered an appropriate payment. The Council will re-offer the payment and provide evidence of the changes to services it says it has made.
-
London Borough of Croydon (25 013 186)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to use her overpayment to settle her arrears. This is because the complaint is late and there are no good reasons why she could not complain sooner.
-
London Borough of Bromley (25 013 236)
Statement Upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council failed to transfer her son’s Education, Health and Care plan when they moved out of the area. We have found that the Council was at fault. Mrs X’s son was without education for approximately one month. The Council has agreed to take steps to remedy his injustice.
-
Lake District National Park Authority (25 013 801)
Statement Closed after initial enquiries Enforcement 12-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council's planning and enforcement processes for a lighting scheme on a nearby commercial property. Investigation would not achieve a different planning outcome than that now reached, which provided what Mrs X wanted. There is not enough evidence of Council fault in its enforcement process to warrant us investigating.
-
Westminster City Council (25 013 840)
Statement Upheld Domiciliary care 12-Apr-2026
Summary: The investigation into this complaint will be discontinued. A care provider, acting on behalf of the Council, acknowledged carers entered Mr X’s home earlier than scheduled and explained the action it had taken to prevent a recurrence. This represents an adequate remedy for the injustice caused.
-
Mid Devon District Council (25 014 537)
Statement Closed after initial enquiries Planning applications 12-Apr-2026
Summary: We will not investigate Mr X complaint about the Council’s handling of a planning application for a development near his home. The complaint is late and there is no good reason why it could not have been brought to us sooner.
-
Stockport Metropolitan Borough Council (25 014 627)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate this complaint about Occupational Therapy support provided by the Council. This is because matters complained about are late, and there is not enough evidence of fault.