Decision search
Your search has 55884 results
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Worcestershire County Council (25 027 087)
Statement Closed after initial enquiries Child protection 19-Feb-2026
Summary: We will not investigate this complaint about child protection. It is unlikely we will find enough evidence of fault by the Council, and we cannot achieve the outcome the complainant wants.
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Westmorland and Furness Council (25 027 300)
Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026
Summary: We will not investigate Mr B’s complaint about a missed garden waste collection. This is because Mr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation or the pursuit of a financial remedy.
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London Borough of Merton (25 027 307)
Statement Closed after initial enquiries Parking and other penalties 19-Feb-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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London Borough of Barking & Dagenham (25 004 090)
Statement Not upheld Allocations 19-Feb-2026
Summary: Ms X complained about the condition and security of her property and the way the Council dealt with her requests for rehousing. She also complained about the Council’s failure to consider her reports of homelessness and her safeguarding needs. The Local Government and Social Care Ombudsman has not found fault with the Council. The Housing Ombudsman Service (HOS) has found maladministration by the Council in its complaint handling. It has also found service failure in the Council’s handling of Ms X’s reports of damp, mould and silverfish infestation and her concerns about the security of the block. The Council should remedy this injustice by apologising and making payments to reflect the distress caused.
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Bury Metropolitan Borough Council (24 023 438)
Statement Upheld Special educational needs 18-Feb-2026
Summary: Mrs X complained about the Council’s actions linked to her daughter’s education. We found fault because the Council failed to deliver provision set out in her daughter's Education, Health and Care Plan, failed to consider its alternative education duties, failed to amend her plan in statutory timescales and did not communicate effectively. This caused Mrs X avoidable distress, frustration and uncertainty. It meant Y missed out on provision she was due. To remedy the injustice caused, the Council will apologise and make a payment to Mrs X.
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Staffordshire County Council (25 003 812)
Statement Upheld Charging 18-Feb-2026
Summary: Ms Y complained about the Council’s financial assessment into Mr X’s care costs. She says that this has not been completed correctly and this has impacted Mr X by reducing his income so he cannot support his wife. We found the Council at fault which caused Mr X injustice. It should apologise, make payment to Mr X and reassess Mr X’s financial contributions.
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Birmingham City Council (25 004 243)
Statement Upheld Allocations 18-Feb-2026
Summary: Miss X complained the Council wrongly prioritised her housing application and failed to review its decision properly. The Council was at fault for delaying the review. This distressed Miss X. The Council has agreed to apologise.
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Essex County Council (25 005 010)
Statement Closed after initial enquiries Rights of way 18-Feb-2026
Summary: We will not investigate this complaint about the use of a public byway. This is because there is not enough evidence of fault to warrant our involvement.
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Statement Closed after initial enquiries Enforcement 18-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to warrant an investigation.
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Folkestone & Hythe District Council (25 005 559)
Statement Closed after initial enquiries Planning applications 18-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault to warrant our involvement. Also, we cannot achieve the outcome the complainant is seeking.