Decision search
Your search has 52042 results
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Berkley Care Blenheim Limited (24 020 518)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate Mr X’s complaint about the late Mrs X’s respite stay at a care home in 2024 and it not allowing them to comment on an external report. It is unlikely investigation by us could add to the care provider and safeguarding investigations nor reach a different outcome. We cannot now remedy any injustice to Mrs X, and the personal injustice caused to Mr X by the matters complained of is not sufficiently significant to warrant us investigating.
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Barchester Healthcare Homes Limited (24 020 592)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate this complaint about adult social care during a short respite break at a care home. The Care Provider accepted some fault, apologised, offered £200, and gave staff training to improve future service. We are satisfied with its actions in response to the complaint, and it is unlikely we would achieve anything further.
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Bournemouth, Christchurch and Poole Council (24 020 701)
Statement Closed after initial enquiries Building control 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.
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Wokingham Borough Council (24 020 944)
Statement Closed after initial enquiries Child protection 11-May-2025
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family and the Council starting child protection court proceedings.
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New Forest District Council (24 021 125)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning application. This is because the Council has not yet granted planning permission and we could not therefore say its actions caused Ms X significant injustice.
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Winchester City Council (24 021 126)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate this complaint about planning enforcement. This is because the Council was acting on behalf of another body. The Council is not responsible for the issue complained about.
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London Borough of Ealing (24 021 128)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her communication. There is not enough evidence of fault to justify investigating.
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Transport for London (24 021 164)
Statement Closed after initial enquiries Licensing 11-May-2025
Summary: We will not investigate Mr X’s complaint about how Transport for London dealt with his application to renew his private hire driver’s licence. This is because we could not say that the issues raised have caused Mr X an injustice.
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Transport for London (24 021 224)
Statement Upheld Traffic management 11-May-2025
Summary: We will not investigate this complaint about the Authority’s decision to reject the complainant’s application for a grant under the Scrappage Scheme. This is because the Authority has decided to award the grant and will explore if an additional remedy is needed.
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West Northamptonshire Council (24 021 254)
Statement Upheld Special educational needs 11-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.