Decision search
Your search has 56922 results
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Birmingham City Council (25 020 139)
Statement Closed after initial enquiries Refuse and recycling 09-Apr-2026
Summary: We cannot investigate Mr X’s complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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London Borough of Waltham Forest (25 020 604)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability. This is because there is no significant injustice outstanding and investigation would not change the outcome.
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Cheshire West & Chester Council (25 020 641)
Statement Closed after initial enquiries Parking and other penalties 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to issue a Penalty Charge Notice and an officers conduct. This is because further investigation would not lead to a different outcome.
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London Borough of Merton (25 020 774)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate this complaint about council tax recovery action. Part of the complaint is late and there is not enough evidence of fault regarding recent matters to justify investigation.
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London Borough of Hackney (25 020 966)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Mr X to use his right to take court action.
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Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate Mr Y’s complaint the Council refused to provide certain information relating to council tax recovery action. This is because the Information Commissioner’s Office is better placed to consider the complaint.
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London Borough of Brent (25 021 675)
Statement Closed after initial enquiries Parking and other penalties 09-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. There is not enough evidence of fault and he has used his right of appeal. Therefore we cannot investigate.
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Royal Borough of Kingston upon Thames (25 022 597)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s personal data. The Information Commissioner is better placed to consider the matter.
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Central Bedfordshire Council (25 005 686)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was fault and delay by the Council in completing an annual review, amending an Education, Health and Care (EHC) Plan, and identifying a new setting. As a result a child has been out of school, with part-time alternative provision, since October 2024. This caused loss of education, distress and placed additional caring responsibilities on Ms X. The Council has agreed actions to remedy the injustice caused.
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Kirklees Metropolitan Borough Council (25 007 063)
Statement Upheld Charging 08-Apr-2026
Summary: There was fault by the Council. The Council delayed chasing up the invoices for care until after the service user died. This has left the family with a large debt. A symbolic payment, apology and consideration of whether the debt should be written off if the estate is not able to pay remedies the injustice caused.