Decision search
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Calderdale Metropolitan Borough Council (25 008 868)
Statement Upheld Safeguarding 09-Apr-2026
Summary: Mr X complained about the care provided to his late mother, Mrs Y, by care providers on the Council’s behalf. Mr X also complained the Council failed to act on his reports and safeguarding concerns. Mr X was unhappy with the Council’s communication. The Council was at fault for two missed visits to his mother and a carer falling asleep during a shift. The Council was also at fault for its communication with Mr X. This caused Mr X uncertainty and frustration. The Council was not at fault for how it investigated his complaint or in its actions regarding the safeguarding concerns. The Council has agreed to apologise to Mr X and has offered to make him a payment.
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Statement Not upheld School admissions 09-Apr-2026
Summary: Mrs F complained about how the Council and a school admission appeal panel handled her application for a place for her son at his preferred primary school. We found no fault.
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Statement Not upheld Building control 09-Apr-2026
Summary: Mr X complained about how the Council considered his planning and building control concerns regarding works to a building he lives in. We found no fault in the process the Council followed to investigate his concerns. It reached decisions it was entitled to make. Other concerns Mr X has about the standard or cost of works is a civil matter between the property owners.
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Suffolk County Council (25 009 274)
Statement Upheld Special educational needs 09-Apr-2026
Summary: The Council was at fault. It did not issue Mrs X’s child, Y’s, decision letter or Education, Health and Care (EHC) Plan within the statutory timescales after Y’s annual review. This caused Mrs X distress, uncertainty and delayed her appeal rights to the Tribunal. The Council had already offered to pay Mrs X a suitable symbolic payment before Mrs X came to us. It has repeated that offer. The Council has already put in place an action plan to improve its service.
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London Borough of Ealing (25 010 602)
Statement Not upheld Allocations 09-Apr-2026
Summary: Ms X complained the Council refused to rehouse her family when she told it they were at risk of harm. We do not find the Council at fault when it did not move her to its urgent or other priority housing allocation band.
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Lincolnshire County Council (25 011 575)
Statement Upheld Special educational needs 09-Apr-2026
Summary: The Council was at fault for delay reviewing Mrs X’s child’s Education, Health and Care Plan. This caused Mrs X frustration, for which the Council will make a symbolic payment. The Council has already apologised to Mrs X and taken suitable action to prevent similar fault in future.
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East Riding of Yorkshire Council (25 000 902)
Statement Not upheld Assessment and care plan 09-Apr-2026
Summary: We have ended this investigation. There was no evidence when Mr X was discharged from hospital, no evidence Mr X was left without adequate care in place when he left hospital and the Council increased Mr X’s care package. There was not enough evidence of fault to investigate further and there was nothing worthwhile we could achieve by continuing to pursue this matter.
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Liverpool City Council (25 001 561)
Statement Upheld Special educational needs 09-Apr-2026
Summary: The complaint is about the Council not meeting Mr G’s son’s needs, as set out in his Education, Health and Care Plan, including tending to his medical needs. And not providing alternative education when Mr G’s son could not attend school. We uphold the complaint. The Council was at fault for a delay in reviewing the Education, Health and Care Plan, not providing some of its contents and not considering if the School was meeting as much as it could of the provisions in the Plan. The Council is now providing some Education Other Than at School, which was one of Mr G’s requests. But the Council has agreed to our recommendation it make symbolic payments, as remedies for the family’s injustice.
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Devon County Council (25 001 742)
Statement Upheld Special educational needs 09-Apr-2026
Summary: Mrs X complained about delays in the Education, Health and Care (EHC) needs assessment for her daughter, Y. She also complained Y missed education since December 2024. Mrs X said this impacted the family’s mental health and Y missed education. There was fault in the way the Council delayed completing the EHC needs assessment and issuing the plan and did not provide Y with suitable education. This frustrated Mrs X and Y missed education. The Council agreed to apologise and make a financial payment.
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Tandridge District Council (25 012 488)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate this complaint about an alleged abandoned car because the court is better placed to consider the complaint and it is reasonable to expect him to go to court.