Decision search
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Buckinghamshire Council (25 002 273)
Statement Not upheld Charging 23-Feb-2026
Summary: There was no fault in the Council’s assessment and handling of Ms X’s late mother’s care charges.
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Shropshire Council (25 002 450)
Statement Closed after initial enquiries Leisure and culture 23-Feb-2026
Summary:Miss X complains that the Council’s leisure centre charged her £500 for a period when her grandson was not receiving swimming lessons. She also says staff were rude and have ignored her during the complaints process. Miss X says this caused her a financial loss and she is seeking an apology and a £500 refund.
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Cambridgeshire County Council (25 003 684)
Statement Upheld Charging 23-Feb-2026
Summary: There was fault by the Council as Mr and Mrs X were not sent a letter about a Piece of Mind charge that had to be paid in the accommodation they rent. Before the complaint was considered by the Ombudsman, the Council refunded the charge for the period before it told the complainants about the charge. This remedies the injustice of not receiving the correct information. There is no fault in the Council invoicing for the charge now the complainants are aware it is part of the tenancy for the flat they live in.
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Sandwell Metropolitan Borough Council (25 004 146)
Statement Upheld Homelessness 23-Feb-2026
Summary: Ms X complained the Council failed to provide suitable accommodation when she was homeless and delayed issuing her main housing duty decision letter. Ms X says this distressed her, had a financial impact and denied her right of review. The Council was at fault for placing Ms X in unsuitable bed and breakfast accommodation for 4 weeks longer than the law allows and for delaying issuing the main housing duty letter. This distressed Ms X and caused her uncertainty. The Council has agreed to apologise and make a financial payment.
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London Borough of Enfield (25 004 827)
Statement Closed after initial enquiries Planning applications 23-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission and how it responded to complainant’s subsequent complaint. This is because there is not enough evidence of fault on the Council’s part to warrant investigation.
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West Northamptonshire Council (25 005 355)
Statement Upheld Special educational needs 23-Feb-2026
Summary: Mrs X complained the Council failed to secure the content of her child, Y’s, Education, Health and Care Plan. We find the Council at fault for failing to secure the provision detailed in Y’s Education, Health and Care Plan. This caused Y and Mrs X distress and frustration and impacted Y’s access to education. The Council has agreed to apologise and make a symbolic payment.
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Broadland District Council (25 005 712)
Statement Not upheld Enforcement 23-Feb-2026
Summary: Mr X complained about the way the Council decided to approve a discharge of conditions application and the way it investigated reports of breaches of planning control. We do not find fault with the process the Council followed to reach its decisions.
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Birmingham City Council (25 005 798)
Statement Not upheld Other 23-Feb-2026
Summary: There was no evidence of fault in the way the Council reached its decision not to allow contact between Ms X and Y.
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Buckinghamshire Council (25 006 031)
Statement Upheld Special educational needs 23-Feb-2026
Summary: The Council was at fault in delaying assessing child Y for an Education, Health and Care (EHC) Plan, and in responding to Mrs X’s complaint. The delay in assessing Y caused distress and financial loss. The Council has agreed to make payments to Mrs X to remedy the injustice caused.
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Devon County Council (25 006 357)
Statement Not upheld Drainage 23-Feb-2026
Summary: Mr X complained the Council failed to repair a blocked drain over a prolonged period. We have found the Council acted in accordance with its published policy on drain maintenance. We have not therefore found the Council acted with fault.