Decision search
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East Riding of Yorkshire Council (25 018 866)
Statement Closed after initial enquiries Other 23-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s Care Home losing her late mother, Mrs Y’s, rings. This is because a further investigation would not lead to a different outcome and there are other bodies better placed to consider the matter she complains of.
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Halton Borough Council (25 022 350)
Statement Upheld Other 23-Feb-2026
Summary: Ms X complained about the way the Council dealt with support for her and her children. The Council was at fault for delays in the children’s statutory complaint procedure. This caused Ms X frustration and uncertainty. The Council should apologise and make a payment to recognise the injustice caused.
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Maidstone Borough Council (25 022 704)
Statement Closed after initial enquiries Council tax 23-Feb-2026
Summary: We will not investigate this complaint about a Council tax premium because the matter was appealed to a Valuation Tribunal.
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Blackpool Borough Council (25 015 345)
Statement Closed after initial enquiries Parking and other penalties 23-Feb-2026
Summary: We will not investigate this complaint about a dropped kerb request because there is not enough evidence of fault and no worthwhile outcome achievable by our investigation.
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London Borough of Croydon (25 015 423)
Statement Closed after initial enquiries Parking and other penalties 23-Feb-2026
Summary: We will not investigate Miss X’s complaint about the Council pursuing enforcement action in relation to Penalty Charge Notice it issued to her. This is because there is insufficient evidence of fault, by the Council, to justify an investigation.
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Birmingham City Council (25 015 922)
Statement Closed after initial enquiries Parking and other penalties 23-Feb-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to approach the Traffic Enforcement Centre and then the Traffic Penalty Tribunal about the matter.
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Dudley Metropolitan Borough Council (25 016 037)
Statement Closed after initial enquiries Assessment and care plan 23-Feb-2026
Summary: We will not investigate this complaint about actions taken by the Council to provide support when Mr B became ill and was admitted to hospital. We could not add to the previous investigation by the Council.
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London Borough of Camden (25 016 446)
Statement Upheld Homelessness 23-Feb-2026
Summary: There is no fault in how the Council handled a section 202 review. However, the Council delayed dealing with the homeless application after withdrawing the original decision, failed to record the reasoning for its decision Mr X did not have priority need, failed to respond to his emails and wrongly refused to respond to the complaint. That caused Mr X distress and left him with some uncertainty. The Council will apologise, make a payment to Mr X and provide guidance to officers.
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Birmingham City Council (25 017 013)
Statement Upheld Allocations 23-Feb-2026
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. The Council has accepted that it overlooked information provided by Ms X in her housing application and has agreed to reconsider her application. This is because the injustice caused is not significant enough to justify a full investigation.
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Lancashire County Council (25 014 396)
Statement Upheld Special educational needs 23-Feb-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay. Investigation by the Ombudsman would not lead to a different outcome.