Decision search
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Statement Closed after initial enquiries Assessment and care plan 20-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her care provision. This is because it is unlikely we would find fault in the Council’s decision.
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Wiltshire Council (25 002 547)
Statement Closed after initial enquiries Land 20-Jul-2025
Summary: We will not investigate this complaint about an alleged delay by the Council in handling a property purchase. This is because there is another organisation better placed to deal with the complaint.
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Runnymede Borough Council (25 002 713)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Mr X’s complaint that he has been excluded from a tenancy agreement. This is because there is no worthwhile outcome achievable by our investigation.
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West Lancashire Borough Council (25 000 858)
Statement Upheld Allocations 20-Jul-2025
Summary: We have upheld Mrs X’s complaint because the Council failed to consider Mrs X’s change of circumstances and delayed reviewing her housing banding. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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London Borough of Brent (25 000 875)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint that the Council allowed a children’s park to be built in a residential area. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
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City of York Council (25 000 983)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the contents of the Education Health and Care Plan and the Council’s actions in producing the plan. This is because Mr X has appealed to a tribunal.
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Swindon Borough Council (25 000 993)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s concerns relating to an email sent by a third-party who used a Council’s officer’s name as a cosignatory. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mr B wants.
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Coventry City Council (25 001 279)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council response to water leaks at a neighbouring property, and how it dealt with his complaints. There is not enough significant personal injustice caused to him by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling and communications in isolation where we are not investigating the core issue giving rise to the complaint.
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Cheshire East Council (25 001 291)
Statement Closed after initial enquiries Local welfare payments 20-Jul-2025
Summary: We will not investigate this complaint about an application for support from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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Bracknell Forest Council (25 001 310)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mrs M’s complaint about delay in consultations with her preferred schools for her son B’s education, health and care (EHC) plan because there is nothing we could add to the Council’s response, and we could not provide a remedy.