Decision search
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Lincolnshire County Council (25 006 674)
Statement Closed after initial enquiries Street furniture and lighting 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about damage to his vehicle he said was caused by a Council owned bollard. This is because it is reasonable for Mr X to take the matter to court.
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Lancashire County Council (25 006 713)
Statement Closed after initial enquiries School admissions 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Lancaster City Council (25 006 780)
Statement Closed after initial enquiries Allocations 21-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his housing application. This is because there is not enough evidence of fault to justify an investigation.
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Middlesbrough Borough Council (25 007 980)
Statement Closed after initial enquiries Other 21-Jul-2025
Summary: We will not investigate Ms X’s complaint about an alleged breach of her personal data. The Information Commissioner’s Office is better placed to consider this complaint.
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Bedford Borough Council (24 011 278)
Statement Upheld Assessment and care plan 20-Jul-2025
Summary: Mr X complained about the quality of care provided to his daughter Miss Y at a Council commissioned supported living placement. There was some fault in the care provider’s record keeping, in its support with completing an activities planner and in its failure to share the care plan with Miss Y. The Council has agreed to apologise to Miss Y and Mr X and make a symbolic payment to Miss Y to acknowledge the frustration and uncertainty caused.
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Warwickshire County Council (24 011 553)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs B complained the Council failed to provide speech and language therapy for her son, or respite breaks for her. We uphold both parts of Mrs B’s complaint. The Council had not ensured adequate records were kept of the reasons for the therapy delay. And it delayed providing respite, which it had assessed Mrs B as needing. The faults caused uncertainty and distress. The Council has agreed to our recommendations: for symbolic payments to Mrs B and that it reminds its officers of the importance of record keeping.
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North Yorkshire Council (24 015 558)
Statement Not upheld Child protection 20-Jul-2025
Summary: Miss X complained that the Council failed to investigate her complaints properly. We have decided to discontinue our investigation because the Council has agreed to investigate Miss X’s concerns about the contents of a Court report prepared by the Council. I am therefore closing the complaint.
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Staffordshire County Council (24 015 869)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained her daughter, Y, has been unable to access education since September 2023 and the Council refused to complete an Education, Health and Care needs assessment. We find the Council at fault for failing to record its section 19 consideration and for applying a higher threshold to the legal test to determine if an Education, Health and Care needs assessment was necessary. This caused Y and Mrs X distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic financial payment, complete staff training and amend its decision letter template.
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Devon County Council (24 015 939)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review in 2024. She also complained it failed to put alternative provision in place when Y stopped attending school in February 2024. The Council was at fault. It delayed issuing the amended EHC Plan by eleven weeks and failed to both properly consider its alternative provision duty and have sufficient oversight of Y’s education while they were out of school between April and October 2024. Matters after October 2024 are outside of our jurisdiction as Mrs X appealed to the SEND tribunal. The Council agreed to apologise and make payments to Mrs X to acknowledge the injustice caused.
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Statement Upheld Council tax 20-Jul-2025
Summary: Miss X complained that the Council failed to agree an affordable repayment plan for her council tax arrears. We do not find the Council at fault.