Decision search
Your search has 55884 results
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London Borough of Merton (24 017 984)
Statement Closed after initial enquiries Private housing 23-Feb-2026
Summary: We will not investigate this complaint about enforcement action the Council has taken against Ms X as a landlord and its advice to her tenants about remaining in the property. It was reasonable for Ms X to use her right of appeal to the First-Tier Tribunal (Property Chamber) and there is insufficient evidence of fault which would warrant an investigation.
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North Northamptonshire Council (24 018 657)
Statement Upheld Special educational needs 23-Feb-2026
Summary: There was fault by the Council causing injustice. It delayed consulting with Ms X’s preferred school for her child Y and failed to communicate with her. This caused avoidable distress but no missed educational provision because Y could have attended her existing school to receive the educational provision on her Education Health and Care Plan. The payment and apology the Council has already offered is a partial remedy. I recommend a further apology and a higher symbolic payment.
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Surrey County Council (24 022 017)
Statement Upheld Special educational needs 23-Feb-2026
Summary: We found the Council failed to complete the annual review of Miss X’s child’s Education, Health and Care Plan since 2023. The Council has already provided a proportionate financial award and apology for this fault. We also found the Council failed to consider the suitability of Y’s access to education for three months from 2024 to 2025 and failed to provide Alternative Provision of education for Miss X’s child causing lost education for one and a half terms in 2025. The Council has agreed to provide a further financial award as a symbolic payment for the impact of its fault.
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London Borough of Croydon (24 022 732)
Statement Closed after initial enquiries Child protection 23-Feb-2026
Summary: We will not investigate Ms X’s complaint about a children services’ safeguarding assessment. We are unlikely to achieve significantly more than the Council’s response in its Children Act statutory complaints’ procedure.
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East Sussex County Council (25 012 500)
Statement Closed after initial enquiries Charging 23-Feb-2026
Summary: We will not investigate this complaint about how the Council has pursued payment of outstanding care home fees as this is being pursued through a court.
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Wiltshire Council (25 013 580)
Statement Upheld Other 23-Feb-2026
Summary: We have upheld Mr X’s complaint about the Council’s refusal to confirm its involvement with his child. The Council has now agreed to apologise to Mr X and write to him about its involvement with his child. This provides a proportionate remedy for the injustice caused and therefore investigation by us would not be proportionate.
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London Borough of Hounslow (25 013 757)
Statement Closed after initial enquiries Antisocial behaviour 23-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to provide reports on noise nuisance and fire safety to support her legal claim against her social housing landlord. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Enfield (25 017 366)
Statement Upheld School transport 23-Feb-2026
Summary: We have upheld this complaint because the Council agreed to offer Ms M a fresh appeal against its decision not to provide home to school transport for her son, B.
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Amber Valley Borough Council (25 017 698)
Statement Closed after initial enquiries Elections and electoral register 23-Feb-2026
Summary: We will not investigate Mr X’s complaint about a change to his address on the electoral register because there is not enough evidence of fault to warrant an investigation.
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Essex County Council (25 018 678)
Statement Upheld Special educational needs 23-Feb-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.