Decision search
Your search has 55884 results
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Liverpool City Council (25 014 642)
Statement Upheld Charging 24-Feb-2026
Summary: We will not investigate this complaint about delays in the Council completing a financial assessment. The Council upheld the complaint and has agreed to remedy Mr X’s injustice by offering a symbolic payment. It has also apologised and committed to making improvements to its service. There are no wider public interest issues to justify investigating and further investigation by us would therefore not be proportionate.
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London Borough of Islington (25 014 655)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. Miss X had an alternative remedy, and it would have been reasonable for her to use it.
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Manchester City Council (25 014 831)
Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026
Summary: We will not investigate this complaint about bin capacity for household waste. There is not enough evidence of fault by the Council because it is providing waste capacity in line with its policy.
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London Borough of Brent (25 014 914)
Statement Closed after initial enquiries Enforcement 24-Feb-2026
Summary: We will not investigate this complaint about planning matters associated with premises near Mr X’s business. We investigated some of the matters in 2023 and the remaining issues raised by Mr X more than 12 months ago and we will not exercise discretion to consider them now.
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Cumberland Council (25 014 956)
Statement Closed after initial enquiries Traffic management 24-Feb-2026
Summary: We will not investigate this complaint about how the Council deals with unauthorised parking because any injustice is not significant enough to justify our involvement.
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London Borough of Redbridge (25 014 966)
Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s waste collection service. This is because the Council has taken suitable action in response to Mr X’s complaint and further investigation would not lead to a different outcome.
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London Borough of Newham (25 015 188)
Statement Upheld Council tax 24-Feb-2026
Summary: We have upheld this complaint because the Council did not act on the information Mr X provided and failed to respond to the evidence he submitted. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.
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Suffolk County Council (25 013 936)
Statement Closed after initial enquiries Special educational needs 24-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Consideration of the complaint would not now lead to a different outcome. It was reasonable for Mrs X to use her right of appeal if she wanted to challenge the content of the plan the Council issued.
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London Borough of Hounslow (25 013 947)
Statement Closed after initial enquiries Enforcement 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to act against Mr X’s landlord. This is because the complaint is late and we have seen no reason why Mr X could not complain to us much sooner.
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Buckinghamshire Council (25 014 004)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his skip licence applications and his complaint about the matter. There is not enough evidence of fault to justify investigating and it is unlikely our involvement would lead to a different outcome. It is not a good use of public resources to investigate complaints about complaint procedures alone.