Decision search
Your search has 55884 results
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Darlington Borough Council (25 014 064)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s bin collection contractor damaging his property, how officers managed the incident, the Council’s insurer denying liability, and how it dealt with his claim and complaint. Mr X has taken the Council to court regarding the damage to his property. We cannot by law investigate where someone has taken matters complained of to court. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.
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Brighton & Hove City Council (25 014 116)
Statement Closed after initial enquiries Safeguarding 24-Feb-2026
Summary: We will not investigate this complaint about how the Council handled an adult social care complaint. We already considered the substantive matter under a previous case reference, and it is not proportionate to consider subsequent complaint-handling in isolation as there is nothing meaningful we could achieve.
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Cambridgeshire County Council (25 014 125)
Statement Closed after initial enquiries School transport 24-Feb-2026
Summary: We will not investigate Ms M’s complaint about the Council’s decision to end school transport assistance for her son because there is not enough evidence of fault to justify an investigation.
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Coventry City Council (25 014 178)
Statement Closed after initial enquiries Special educational needs 24-Feb-2026
Summary: We will not investigate this complaint about an Education, Health and Care assessment and plan because it is reasonable for the complainant to appeal to the Tribunal.
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London Borough of Barking & Dagenham (25 014 230)
Statement Closed after initial enquiries Safeguarding 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s action relating to, and its decision to close, a safeguarding enquiry. We are unlikely to find fault with the Council.
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London Borough of Harrow (25 014 232)
Statement Closed after initial enquiries Transport 24-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is enough evidence of fault, in the Council’s decision, to justify investigating.
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Kirklees Metropolitan Borough Council (25 014 290)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s recovery of his council tax debts. This is mostly because the Council has remedied any injustice through its complaint process. Further investigation by us would not achieve a worthwhile outcome.
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London Borough of Croydon (25 014 295)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate Mr Z’s complaint about children’s services’ involvement with his child. The law prevents us from investigating complaints about the start of court action or what happened in court, and any other matters could reasonably have been raised during the court proceedings.
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Cambridgeshire County Council (25 014 310)
Statement Closed after initial enquiries Safeguarding 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s safeguarding involvement with Mr Y shortly before his death. There is insufficient evidence of fault by the Council to warrant investigation.
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Norwich City Council (24 018 523)
Report Upheld Homelessness 24-Feb-2026
Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.