Decision search
Your search has 52967 results
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London Borough of Sutton (24 010 945)
Statement Not upheld Enforcement 21-Jul-2025
Summary: Ms X complained the Council failed to deal with her complaints of nuisance caused by a House of Multiple Occupation next to her home. We find no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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London Borough of Enfield (24 023 140)
Statement Closed after initial enquiries Homelessness 21-Jul-2025
Summary: We cannot investigate this complaint about the Council serving a notice to quit to vacate temporary accommodation. We cannot investigate complaints about matters which are subject to court proceedings. We will not exercise discretion to investigate Mr X’s complaint about the Council’s review of his homelessness case decision. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Wandsworth (24 023 403)
Statement Closed after initial enquiries Council tax 21-Jul-2025
Summary: We will not investigate Ms X’s complaint about Council Tax liability and the Council’s decision not to apply a discretionary reduction. This is because the decision holds the right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.
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Forest of Dean District Council (24 023 483)
Statement Closed after initial enquiries Planning applications 21-Jul-2025
Summary: We will not investigate this complaint that the Council mishandled the determination of a planning application for a residential care institute. This is primarily because there is insufficient evidence that fault has affected the planning application decision.
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Statement Closed after initial enquiries Antisocial behaviour 21-Jul-2025
Summary: We will not investigate this complaint about the Council failing to take action since August 2024 in response to the complainant’s reports of nuisance and anti-social behaviour by a neighbour. There is insufficient evidence of fault by the Council.
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London Borough of Newham (25 000 137)
Statement Closed after initial enquiries Homelessness 21-Jul-2025
Summary: We will not investigate this complaint about Ms X’s housing priority as there is not enough evidence of fault to justify an investigation.
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Suffolk County Council (25 000 209)
Statement Upheld Assessment and care plan 21-Jul-2025
Summary: We will not investigate this complaint about the Council’s review of Mr Y’s care and support. The Council accepted it had not involved his brother, Mr X, in decision-making and support planning. It has apologised and taken steps to involve Mr X. We could not achieve anything meaningful by investigating the matter further, as the Council proposed suitable action in response to Mr X’s complaint.
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Coventry City Council (25 000 444)
Statement Upheld Other 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about an enforcement agency inappropriately clamping his car despite knowing it was under a finance agreement and for ignoring his vulnerabilities. This is because the Council has already provided an appropriate remedy for the fault accepted. In addition, there is insufficient evidence of fault.
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Shropshire Council (25 000 570)
Statement Closed after initial enquiries Council tax 21-Jul-2025
Summary: We will not investigate this complaint about council tax payment dates because there is insufficient evidence of fault by the Council.
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Caring Homes (TFP) Group Ltd (25 000 661)
Statement Closed after initial enquiries Other 21-Jul-2025
Summary: We will not investigate this complaint about whether Ms B’s father would have been eligible for healthcare funding earlier if the Care Provider had contacted the relevant Integrated Care Board (ICB). ICBs are responsible for considering eligibility for past periods of care where an individual has not been assessed. The ICB is better placed to consider the period of care in dispute.