Decision search
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Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision Mrs Y deprived herself of assets to avoid paying for care. There is insufficient evidence of fault by the Council.
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London Borough of Hackney (25 014 648)
Statement Upheld Other 25-Feb-2026
Summary: We will not investigate this complaint about disrepair at the temporary accommodation the Council provided to Miss X as the Council has already provided a satisfactory remedy for the injustice caused.
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Essex County Council (25 014 671)
Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this complaint about an email from the Council’s adult social care department which Mr X says was accusatory and threatening. There is insufficient evidence of fault by the Council, and any injustice caused is not significant enough to warrant investigation by the Ombudsman.
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Statement Closed after initial enquiries Child protection 25-Feb-2026
Summary: We cannot investigate Mrs X’s complaint about her children being removed from her care and about matters relating to the ongoing court proceedings. The law prevents us from investigating complaints about matters that are being, or have been, considered in court proceedings. We have no discretion to do so.
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Darlington Borough Council (25 014 911)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint.
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Leeds City Council (25 014 978)
Statement Closed after initial enquiries Special educational needs 25-Feb-2026
Summary: We cannot investigate this complaint about the school named in an Education Health and Care Plan. Miss X has appealed to a Tribunal about the matter and therefore the law says we cannot investigate. We will not investigate the remainder of her complaint about how the Council handled her complaint because the tests in our assessment code are not met.
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Hertsmere Borough Council (25 015 074)
Statement Closed after initial enquiries Traffic management 25-Feb-2026
Summary: We will not exercise discretion to investigate this complaint about parking restrictions requested by Miss X and the Council’s decisions. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Essex County Council (25 015 084)
Statement Closed after initial enquiries Transport 25-Feb-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided his disabled parking Blue Badge application. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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Hampshire County Council (25 015 178)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council doing nighttime highway works on a road near his property and how it decided when to do those works. The matters Mr X has complained about have not caused sufficient significant injustice to him and his family to justify us investigating.
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London Borough of Lewisham (25 015 196)
Statement Closed after initial enquiries Trees 25-Feb-2026
Summary: We will not investigate this complaint about maintenance of a tree. This is because we are unlikely to find fault and it is reasonable for Miss X to seek remedy for any damage through the courts.