Decision search
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Stockton-on-Tees Borough Council (25 013 990)
Statement Upheld Other 25-Feb-2026
Summary: We will not investigate this complaint about issues arising from a neighbouring children’s home as we are unlikely to achieve a worthwhile outcome by doing so.
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Bournemouth, Christchurch and Poole Council (25 014 053)
Statement Closed after initial enquiries Child protection 25-Feb-2026
Summary: We will not investigate Miss X’s complaint about the content of a child impact report. The law prevents us from investigating complaints about what happened in court.
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Swindon Borough Council (25 014 060)
Statement Closed after initial enquiries Refuse and recycling 25-Feb-2026
Summary: We will not investigate Ms X’s complaint about missed cardboard recycling collections. This is because there is not enough injustice to warrant an investigation by the Ombudsman.
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London Borough of Hammersmith & Fulham (25 014 074)
Statement Closed after initial enquiries Other 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s management of Mr X’s rented garage. This is because there is not enough evidence of fault to justify investigating, and parts of the complaint are now subject to court action.
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Luton Borough Council (25 014 224)
Statement Closed after initial enquiries Safeguarding 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision to accept a safeguarding referral or how it handled the referral. Firstly we are unlikely to find fault with the Council in accepting a referral. Secondly, Mr X has not been caused any significant injustice by the fault he alleges, in a delay in responding to that referral, and there is no worthwhile outcome achievable by us investigating.
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London Borough of Haringey (25 014 370)
Statement Closed after initial enquiries Special educational needs 25-Feb-2026
Summary: We will not investigate this complaint about the education, health and care plan process and the lack of provision because the complaint is late and there are no reasons we should exercise discretion to consider it now.
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Sandwell Metropolitan Borough Council (25 007 544)
Statement Upheld Safeguarding 25-Feb-2026
Summary: Mrs X complained about failings and delays in the Council’s safeguarding investigation of her mother, Mrs Y’s unwitnessed fall at a care home. We found the delays in the safeguarding investigation and failure to keep Mrs X informed or updated are fault. These faults have caused Mrs X distress and uncertainty.
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Leeds City Council (25 007 622)
Statement Upheld School transport 25-Feb-2026
Summary: Ms X complained about the Council’s handling of her school transport application and the appeals process. The Council has acknowledged it was at fault because it sent the invite for Ms X’s final stage appeal hearing to an incorrect email address. As a result, Ms X was not given the opportunity to put forward her case, which caused her frustration and distress. The Council has offered to arrange a fresh final stage hearing, which is an appropriate remedy. The Council has also agreed to apologise to Ms X.
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Royal Borough of Kensington & Chelsea (25 011 062)
Statement Closed after initial enquiries School transport 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s application for free home to school transport for his child. There is not enough evidence of fault in how the Council made its decision to justify us investigating.
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Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this late complaint about the Council’s financial assessment for adult social care. There is not a good reason for the delay in Mrs X complaining to us.