Decision search
Your search has 58735 results
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Cheshire East Council (25 023 836)
Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026
Summary: We will not investigate this complaint about the Council refusing to pay for a replacement refuse bin. The level of injustice caused to the complainant by the alleged fault is not significant enough to warrant our continued involvement in the matter.
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Newcastle upon Tyne City Council (25 023 904)
Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s action regarding Mrs X’s child’s school attendance. This is because further investigation would not lead to a different outcome or achieve anything more for Mrs X.
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London Borough of Barnet (25 023 940)
Statement Closed after initial enquiries Planning applications 07-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take further enforcement action against building work at his neighbour’s property. Part of the complaint is late, and we have seen no good reasons why Mr X could not have complained to us much sooner. For the part that is not late, we cannot achieve the outcome Mr X is seeking.
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Liverpool City Council (25 022 971)
Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s electric vehicle charging policy. This is because there is no significant injustice and it is unlikely the Ombudsman would find fault.
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Shropshire Council (26 010 006)
Statement Closed after initial enquiries Council tax 07-Jul-2026
Summary: We will not investigate this complaint about Council Tax liability, or the authenticity of a liability order. Miss X can appeal to the Valuation Tribunal about liability and would need to challenge the order in court. Also, we will not investigate Miss X’s complaint about the Council’s communication with her because there is not enough evidence of fault to justify an investigation.
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Bolton Metropolitan Borough Council (26 010 121)
Statement Closed after initial enquiries Private housing 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s actions when placing local land charges on Ms X’s property. The matter relates to notices served to Ms X as a private landlord. It was reasonable to expect Ms X to appeal to court about the notices.
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Statement Upheld Special educational needs 07-Jul-2026
Summary: Mrs X complained that the Council failed to manage her son’s Education, Health and Care Plan properly. We find that the Council delayed when dealing with Ms X’s complaints and we find that the Council did not provide the required Speech and Language Therapy and other special educational provision. Mrs X has been caused avoidable time and trouble in pursuing her complaints and her son has missed out on required provision. The Council has agreed the recommended actions to remedy the personal injustice.
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Epsom & Ewell Borough Council (25 011 827)
Statement Closed after initial enquiries Homelessness 07-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing case and the lack of communication. The first part of the complaint will not be investigated because it was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to the Council or us sooner. The second part of the complaint will not be investigated as there is not enough evidence of fault to warrant investigating the Council’s complaint response.
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London Borough of Hillingdon (25 024 031)
Statement Closed after initial enquiries Antisocial behaviour 07-Jul-2026
Summary: We will not investigate this complaint that the Council has unlawfully altered primary anti-social behaviour legislation. It is reasonable to expect the complainant to have contacted us sooner.
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Epsom and St Helier University Hospital NHS Trust (25 029 796a)
Statement Closed after initial enquiries Hospital acute services 06-Jul-2026
Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.