What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • London Borough of Southwark (26 008 949)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate X’s complaint that the Council delayed reviewing restrictions it placed on X’s contact. This is because part of the complaint is made late and any recent delay in carrying out a review has not caused X a significant enough injustice.

  • Trafford Council (26 008 990)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about council tax liability because there is a right of appeal to the Valuation Tribunal. 

  • Liverpool City Council (26 009 004)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s actions after X told it about safeguarding concerns relating to a child. There is another body better placed to consider X’s complaint, and it is unlikely we would find fault with how the Council decided on the action it needed to take.

  • Milton Keynes Council (26 009 010)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.  

  • Somerset Council (26 009 022)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.

  • London Borough of Wandsworth (26 009 023)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We cannot investigate this complaint about the Council’s actions relating to a civil penalty for a housing related matter. This is because X has already used an appeal right to the First-tier Tribunal, and the law does not allow us to consider a complaint where another legal remedy has been used.

  • Portsmouth City Council (26 009 039)

    Statement Closed after initial enquiries Special educational needs 07-Jul-2026

    Summary: We will not investigate this complaint about a school named in a child’s Education Health and Care plan. This is because it is reasonable for the complainant to use their right of appeal to a tribunal.

  • London Borough of Haringey (26 009 076)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy. 

  • Leeds City Council (25 026 561)

    Statement Upheld Special educational needs 07-Jul-2026

    Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.

  • London Borough of Lewisham (25 026 811)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2026

    Summary: We will not investigate this complaint about housing benefit overpayments. This is because the complaint is late and there are no good reasons for this. There is not enough evidence of fault in the Council’s more recent actions

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