Decision search
Your search has 58735 results
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Chorley Borough Council (25 029 833)
Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s noise complaint. This is because the complaint is late and there are no good reasons for this.
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Hertfordshire County Council (25 030 182)
Statement Closed after initial enquiries Friends and family carers 06-Jul-2026
Summary: We cannot investigate this complaint about the Council’s kinship assessment. This is because the law prevents us from investigating issues considered by a court.
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Sefton Metropolitan Borough Council (25 030 317)
Statement Closed after initial enquiries Trees 06-Jul-2026
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a Council owned tree because it is reasonable to expect him to take the matter to court. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.
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Hayfield Cross Church Of England School (25 030 777)
Statement Upheld School admissions 06-Jul-2026
Summary: Miss X complained about the Hayfield Cross Church of England school’s refusal of her application for delayed entry to reception year for her summer born child, Y. She says the school failed to consider her preference and based its decision against guidance. We found the school at fault. It should apologise, make payment to remedy the injustice caused and re-consider Miss X’s request.
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Tunbridge Wells Borough Council (26 000 788)
Statement Closed after initial enquiries Council tax 06-Jul-2026
Summary: We will not investigate this complaint that the Council had no authorisation from Mr X to collect council tax payments from his bank by direct debit as he is not caused a level of injustice from this to justify our further involvement.
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London Borough of Hackney (25 025 465)
Statement Closed after initial enquiries Homelessness 06-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of the suitability of her temporary accommodation. This is because it was reasonable for her to use her right of appeal to the County Court.
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Kent County Council (25 025 557)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to remove flags from lampposts on the public highway. This because there is not enough evidence of fault to warrant our involvement.
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Barchester Healthcare Homes Limited (25 026 071)
Statement Closed after initial enquiries Residential care 06-Jul-2026
Summary: We will not investigate this complaint about the way the care provider managed the care of Mrs X’s mother. We could not add to any previous investigation by the organisation and we cannot achieve the outcome Mrs X wants.
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London Borough of Croydon (25 026 332)
Statement Closed after initial enquiries Council tax 06-Jul-2026
Summary: We cannot investigate Miss X’s complaint about council tax liability. The Council took court action to secure a liability order, and Miss X has appealed to the Valuation Tribunal about the same matter.
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Leeds City Council (26 001 989)
Statement Upheld School transport 06-Jul-2026
Summary: There was fault by a transport appeal panel in deciding to offer a personal travel allowance (PTA) without considering the method, or cost, of transport that would be required. This casts doubt on whether the PTA will facilitate the young person’s attendance in a safe, practical and affordable way. This uncertainty is an injustice. The Council will retake the decision, taking all relevant matters into account.