What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • London Borough of Hillingdon (26 008 810)

    Statement Closed after initial enquiries Looked after children 06-Jul-2026

    Summary: We cannot investigate Miss X’s complaint about how the Council safeguarded her when she was a Looked After Child and into her early adulthood. The complaint relates to events from more than 12 months ago and it is unlikely it would be possible to obtain the evidence to effectively investigate now. Additionally, the Information Commissioner is better placed to consider the data protection part of Miss X’s complaint.

  • Herefordshire Council (26 008 833)

    Statement Upheld Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate this complaint that the Council delayed considering an insurance claim for damage to property. Further investigation would not lead to a different outcome.

  • Oxfordshire County Council (26 008 839)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to Mr X’s vehicle. Mr X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mr X to use his legal remedy.     

  • London Borough of Harrow (26 008 861)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about Penalty Charge Notices for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.

  • Somerset Council (26 008 864)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.  

  • London Borough of Harrow (26 008 879)

    Statement Closed after initial enquiries Trees 06-Jul-2026

    Summary: We will not investigate this complaint about a claim for damaged property where the complainant believes the Council is liable for compensation. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and award compensation. It is therefore reasonable to expect them to use their legal remedy.     

  • Surrey County Council (26 008 895)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate X’s complaint about the conduct of a Council officer or about the email address used by the Council to respond to X. Neither of these issues have caused X a significant enough injustice to warrant investigation.

  • Lancashire County Council (26 008 906)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate X’s complaint about how the Council dealt with his questions about safeguarding matters and his subsequent complaints. This is because the issues raised have not caused X a significant injustice.

  • Birmingham City Council (26 008 958)

    Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

    Summary: We cannot investigate this complaint about bin collections. The matter is a result of industrial action by the Council’s refuse collection staff and so is a matter that affects all or most people in the area.

  • Blackpool Borough Council (26 010 001)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We cannot investigate X’s complaint about the enforcement of a Penalty Charge Notice.  X has progressed the matter through the statutory process and has applied to the County Court to challenge the Traffic Enforcement Centre’s decision.

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