What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 58735 results

  • Cambridgeshire County Council (26 002 239)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate this complaint about an accident for which Mrs X is claiming compensation for personal injury. This is because it would be reasonable for Mrs X to take the matter to court.

  • London Borough of Enfield (26 003 223)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled safeguarding investigations for Mr X’s children. This is because Mr X’s complaint is late and there are not sufficient good reasons for us to investigate now.

  • London Borough of Islington (26 004 406)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to go to the Traffic Enforcement Centre and the London Tribunals about the matter.

  • Mole Valley District Council (25 024 631)

    Statement Closed after initial enquiries Enforcement 06-Jul-2026

    Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against a breach of planning control. There is insufficient evidence of fault in the way the Council reached its decision, and any personal injustice caused to the complaint is not significant enough to justify our continued involvement in the matter.

  • Hinckley & Bosworth Borough Council (25 024 699)

    Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about a missed bin collection and the Council’s handling of a Subject Access Request. There is insufficient evidence of fault causing injustice to warrant further investigation and the Information Commissioner’s Office is better placed to deal with the complaint about the SAR request.

  • London Borough of Barking & Dagenham (25 024 838)

    Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

    Summary: We will not investigate this complaint about the Council's handling of Mr X's access to domestic abuse support. This is because further investigation would be unlikely to find evidence of fault.

  • Essex County Council (26 008 669)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

  • Lincolnshire County Council (26 008 708)

    Statement Closed after initial enquiries Rights of way 06-Jul-2026

    Summary: We cannot investigate this complaint about the Council’s failure to fund repairs to a path. This is because the complaint has been made by a parish council, which is a public body.

  • Liverpool City Council (26 008 729)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate Mr B’s complaint that his home is being damaged because of the Council’s failure to maintain the road outside his home. This is because it is reasonable for Mr B to pursue this matter at court.

  • Adur District Council (25 028 626)

    Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint that the Council failed to tell his relative, Mrs Y, that her Right to Buy ended when her tenancy transferred from the Council to a housing association. This is because, given the time that has passed, we could not carry out a fair and meaningful investigation or reach a sound decision.

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