What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Torbay Council (25 028 649)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate Miss X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate matters considered by a court.

  • Reigate & Banstead Borough Council (25 028 802)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about damage to Mr X’s car at a council car park. This is because it is reasonable for him to take the matter to court.

  • West Lindsey District Council (25 029 622)

    Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

    Summary: We will not investigate this complaint about food waste recycling. This is because there is insufficient evidence of fault to warrant further investigation and the claimed injustice is insufficient to justify investigating.

  • London Borough of Sutton (25 029 796)

    Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

    Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.

  • Sheffield City Council (26 005 787)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the introduction of a pedestrian and cycle zone. This is because his complaint is made late and I see no good reason why it could not have been made sooner.

  • Stockport Metropolitan Borough Council (26 006 077)

    Statement Closed after initial enquiries School admissions 06-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

  • Wakefield Metropolitan District Council (26 006 984)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s investigation into the conduct of a civil enforcement officer as any injustice caused to the complainant is not sufficient to warrant our further involvement and it is unlikely we could add to what the Council has already said. Any issues relating to the parking penalty charge notice Mr X was issued could have been appealed against to the independent tribunal.

  • Kingston Upon Hull City Council (26 007 634)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about an assessment completed by the Council in 2012. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

  • London Borough of Newham (26 008 793)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.

  • London Borough of Brent (26 008 805)

    Statement Closed after initial enquiries Council tax 06-Jul-2026

    Summary: We will not investigate this complaint about a Council Tax premium because there is a right of appeal to the Valuation Tribunal.

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