Decision search
Your search has 58735 results
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Stafford Borough Council (24 015 962)
Statement Upheld Enforcement 07-Jul-2026
Summary: The Council is at fault for its failure to respond to Mr X’s concerns of anti-social behaviour, safety risks and poor security at an empty property close to his home. Poor communication and a lack of complaint response added to his frustration. The Council should apologise to Mr X and pay him a symbolic financial remedy to acknowledge his frustration and it should monitor the enforcement action it has now taken.
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London Borough of Bexley (24 021 279)
Statement Upheld Special educational needs 07-Jul-2026
Summary: Mr and Mrs X complained about the Council’s handling of their child’s Education, Health and Care Plan and its linked personal budget. We found fault by the Council, including avoidable delay and unforced errors, that cumulatively caused Mr and Mrs X distress and resulted in the loss of educational provision for their child. The Council agreed to apologise and make a symbolic payment to Mr and Mrs X.
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Kent County Council (24 022 927)
Statement Not upheld Special educational needs 07-Jul-2026
Summary: Miss F complained the Council failed to provide alternative provision for her daughter. We have ended our investigation. This is because it is out of our jurisdiction as Miss F could appeal to the Special Educational Needs and Disabilities (SEND) Tribunal.
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Hampshire County Council (25 016 758)
Statement Upheld Special educational needs 07-Jul-2026
Summary: I found fault with the Council delaying provision of Mrs X’s child Speech and Language Therapy from their Education, Health and Care Plan. The Council agreed to apologise to Mrs X and provide a symbolic financial gesture for the impact these delays had on Mrs X’s child.
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Broxtowe Borough Council (25 017 005)
Statement Closed after initial enquiries Allocations 07-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with a housing application. Further investigation would not lead to a different outcome.
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Sheffield City Council (25 017 883)
Statement Closed after initial enquiries Council tax 07-Jul-2026
Summary: We will not investigate this complaint about an exemption notification for Council tax because there is insufficient evidence of fault by the Council and a right of appeal to a valuation tribunal.
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Brighton & Hove City Council (25 018 020)
Statement Closed after initial enquiries Allocations 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing priority. There is insufficient evidence of fault in the Council’s decision-making to justify our involvement.
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Surrey Heath Borough Council (25 018 119)
Statement Closed after initial enquiries Allocations 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to investigate a complaint about the suitability of temporary accommodation in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Shropshire Council (25 018 825)
Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Deprivation of Liberty Safeguards (DoLS) authorisation to place Ms X at a care home. This is because Mrs X has already asked the Court of Protection to consider this decision. The law will not allow us to consider a complaint where court action has started.
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Ipswich Borough Council (25 019 665)
Statement Closed after initial enquiries Allocations 07-Jul-2026
Summary: We will not investigate Miss X’s complaint about the length of time she has been waiting on the housing register. This is because there is not enough evidence of fault to warrant our involvement.