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Decision reason: Closed after initial enquiries Not upheld Upheld

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Staffordshire County Council (24 022 050)

Statement Upheld Special educational needs 10-Jun-2025

Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. It is reasonable for the complainant to use their right of appeal to a tribunal about other matters.
South Tyneside Metropolitan Borough Council (24 022 089)

Statement Upheld Disabled facilities grants 10-Jun-2025

Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.
Durham County Council (24 022 150)

Statement Closed after initial enquiries Transport 10-Jun-2025

Summary: We will not investigate Ms X’s complaint about a decision to withdraw transport to her day service. There is insufficient evidence of fault to warrant an investigation.
Norwich City Council (24 022 186)

Statement Closed after initial enquiries Disabled facilities grants 10-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council have managed his Disabled Facilities Grant application. This is because there is not enough evidence of fault to justify an investigation.
City of Wolverhampton Council (24 022 302)

Statement Closed after initial enquiries Homelessness 10-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he does not have a priority need for accommodation. This is because it was reasonable for him to have appealed to the county court.
London Borough of Havering (24 022 339)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to investigate fraudulent council tax accounts set up at her property and its decision to recover the outstanding council tax debts from her. This is because there is insufficient evidence of fault.
Nottinghamshire County Council (24 022 563)

Statement Closed after initial enquiries School transport 10-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to remove free transport for new starters at a school which Mrs X’s child attends. However, Mrs X’s child already receives free transport and will continue to receive it until they finish the education phase, move house or move schools. Mrs X says paying for transport for her second child will be a financial burden. However they are not due to start the school for another three years. Therefore we do not consider Mrs X has suffered sufficient injustice currently to warrant an investigation.
London Borough of Lewisham (24 022 568)

Statement Closed after initial enquiries Homelessness 10-Jun-2025

Summary: We will not investigate this complaint about the Council’s review of suitability of Miss X’s temporary accommodation. It was reasonable for her to appeal against the decision to the County Court if she wished to challenge it.
Staffordshire County Council (24 022 705)

Statement Upheld Other 10-Jun-2025

Summary: We have upheld Miss X’s complaint because the Council failed to resolve her complaint within the required timeframe under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
Calderdale Metropolitan Borough Council (24 023 071)

Statement Closed after initial enquiries Noise 10-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council not taking into account diary evidence when investigating her reports of noise from nearby business premises. There is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.

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