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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cheshire West & Chester Council (25 009 442)

Statement Closed after initial enquiries Council tax 03-Dec-2025

Summary: We will not investigate this complaint about Dr X paying council tax on two properties. This is because she was still liable for the council tax on the first property until the tenancy ended. There is not enough evidence of fault by the Council to justify an investigation.
Northumberland County Council (25 009 517)

Statement Closed after initial enquiries Assessment and care plan 03-Dec-2025

Summary: We will not investigate Ms X’s complaint about her care and support assessment. The complaint has been made late, and it would have been reasonable for Ms X to complain sooner.
Greater London Authority (25 009 521)

Statement Closed after initial enquiries Commercial and contracts 03-Dec-2025

Summary: We will not investigate this complaint about the Authority’s provision of goods and services under an agreement. This is because the courts are better placed to consider disputes of a contractual nature.
Torbay Council (25 009 595)

Statement Closed after initial enquiries Enforcement 03-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered a report of a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Blackburn with Darwen Council (25 009 596)

Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2025

Summary: We cannot investigate this complaint about the Council’s decision to issue Mr X with a Community Protection Notice (“CPN”). This is because Mr X has used his right of appeal to court.
Suffolk County Council (25 009 664)

Statement Closed after initial enquiries Child protection 03-Dec-2025

Summary: We will not investigate this complaint about how the Council exercised its child protection duties. Further investigation would not lead to a different outcome, for some parts of the complaint other bodies are better placed to consider them, and we cannot achieve the outcomes that Mrs X wants.
Lincoln City Council (25 009 667)

Statement Closed after initial enquiries Allocations 03-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from the Council’s changes in Miss X’s housing priority which would warrant an investigation.
London Borough of Harrow (25 009 671)

Statement Closed after initial enquiries Transport 03-Dec-2025

Summary: We will not investigate this complaint about the Council’s rejection of Mr X’s application for a Freedom Pass. There is not enough evidence of fault in the way the Council made its decision to warrant an investigation.
London Borough of Lambeth (25 009 713)

Statement Closed after initial enquiries Homelessness 03-Dec-2025

Summary: We will not investigate this complaint about the Councils’ failure to provide permanent housing to Ms X who says she has been in temporary accommodation which is unsuitable since 2018. We will not consider her complaints about previous years in temporary accommodation because these events are outside the normal 12-month period for receiving complaints. It is reasonable for Ms X to ask the Council for a review of suitability for her current accommodation.
Kent County Council (25 009 877)

Statement Closed after initial enquiries Highway repair and maintenance 03-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with weeds on his road, nor the actions of its contractor after he complained. Even if there has been Council fault, there is insufficient significant personal injustice caused to him by the matters complained of to warrant us investigating.

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