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Your search has 52507 results

  • London Borough of Newham (25 002 592)

    Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025

    Summary: We will not investigate this complaint about a parking penalty charge notice as the complaint is made late and there are not good reasons to investigate now. The Council's escalation of the matter to its enforcement agents could have been challenged in court.

  • Westmorland and Furness Council (23 015 689)

    Statement Upheld Licensing 09-Jun-2025

    Summary: Mr X complained the Council failed to follow procedure when considering an application for a premises licence. The Council granted the licence. Mr X says the new pub creates a noise nuisance. The Ombudsman has found the Council at fault for failing to consult with the responsible authority for planning. It is unlikely the planning authority would have objected to the application; the result would have been the same. There is therefore no injustice to Mr X.

  • Cambridgeshire County Council (24 004 373)

    Statement Upheld Special educational needs 09-Jun-2025

    Summary: Mrs X complained that the Council did not provide suitable education for her child when they were out of school and delayed carrying out a review of her child’s Education, Health and Care Plan. As a result her child missed out on education and has fallen behind their peers. We have found the Council at fault as there was a period where it should have put in place education for Mrs X’s child. The Council also delayed carrying out an annual review. The Council agreed to apologise and make payments for the loss of education and distress caused.

  • Halton Borough Council (24 004 836)

    Statement Upheld School exclusions 09-Jun-2025

    Summary: Ms F complained about the Council’s handling of the Education, Health and Care plan process for her son (X) since 2018 and his education. We found fault by the Council for failing to adhere to the statutory process and timescales, ensure X received the education he was entitled to, and how it communicated with Ms F. We did not investigate parts of the complaint as these were late. The Council should apologise and make payment to acknowledge the injustice it caused.

  • Liverpool City Council (24 005 070)

    Statement Closed after initial enquiries Licensing 09-Jun-2025

    Summary: We will not investigate this complaint that the Council failed to take sufficient action against an ice cream van operator for breaches of their licence conditions. This is because there is not enough evidence of fault by the Council or to show its actions caused the injustice Miss X claims.

  • London Borough of Haringey (24 005 190)

    Statement Upheld Allocations 09-Jun-2025

    Summary: Ms X complained the Council delayed in considering her housing allocation band after she provided new evidence. The Council took too long to consider this, but there was no fault which calls into question the banding outcome. The Council already apologised to Ms X for delays, which is sufficient to remedy the injustice caused.

  • Promedica24 (Lancashire) Limited (24 006 336)

    Statement Not upheld Domiciliary care 09-Jun-2025

    Summary: Mr A complained that the care provider failed to keep his mother Mrs X safe in her home. In particular he complains that the live-in carer was unaware Mrs X had left the house alone in the night, or had put liquid soap in her own food. The evidence shows the care provider took appropriate action to address the incidents but the family chose to terminate the contract.

  • London Borough of Barnet (24 007 489)

    Statement Upheld Special educational needs 09-Jun-2025

    Summary: Mr X complained the Council did not fully deliver provision set out in his son’s Education, Health and Care Plan, or carry out its annual review on time. We found fault because his son did not receive all of the provision linked to his plan in the 12 months after it was first issued and the annual review did not take place in a timely manner. This caused Mr X avoidable distress, frustration and uncertainty. It also meant his son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Mr X, makes a payment to him, organise catch up sessions for his son and complete the annual review of his plan.

  • London Borough of Lewisham (24 009 457)

    Statement Upheld Homelessness 09-Jun-2025

    Summary: The Council was at fault for delays and poor communication regarding repair issues Ms X raised regarding her temporary accommodation. The Council has agreed to apologise and make a payment to Ms X to acknowledge the additional frustration and distress caused, beyond that already remedied through its complaint responses. It has also agreed to review its procedures for responding to repeated issues of disrepair in temporary accommodation and for communicating effectively with tenants about the issues.

  • Dorset Council (24 009 873)

    Statement Upheld Alternative provision 09-Jun-2025

    Summary: Ms X complained the Council failed to arrange suitable alternative provision and all the special educational needs provision in her child, Y’s, Education, Health and Care Plan. Ms X said this distressed her, caused her financial difficulty and Y missed education and provision. There was fault in the way the Council did not ensure Y received education and plan provision. Y missed education and plan provision for one academic term. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

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