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  • Dorset Council (23 019 336)

    Statement Upheld Special educational needs 10-Jun-2025

    Summary: Mr and Mrs X complained the Council failed to provide their child, Z, with a suitable education and proper social care support; and about its complaint handling. We have found fault by the Council, causing injustice, in failing to provide Z with a suitable education from March to June 2023, and with its complaint handling, causing injustice. The Council has agreed to remedy this injustice by; apologising; making payments to reflect the impact on Z of the missed education; and distress caused to Mr and Mrs X.

  • Darlington Borough Council (24 002 601)

    Statement Closed after initial enquiries Child protection 10-Jun-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove children from her care. The law prevents us from investigating anything that has been the subject of court proceedings. We also could not add to the Council’s investigation and responses under all three stages of the statutory complaints process.

  • London Borough of Tower Hamlets (24 008 254)

    Statement Closed after initial enquiries Other 10-Jun-2025

    Summary: We will not investigate Mr K’s complaint about the Council limiting him from taking part in a committee meeting. This is because neither the underlying matter nor the Council’s handling of his complaints about it caused him injustice which is serious and avoidable enough to warrant us investigating, and it would be reasonable for Mr K to apply to court on any question under the Equality Act 2010.

  • London Borough of Tower Hamlets (24 008 256)

    Statement Closed after initial enquiries Council tax 10-Jun-2025

    Summary: We will not investigate this complaint. This is because we can achieve no worthwhile outcome for Mr P’s liability for council tax, and it would be reasonable for him to ask a court to decide whether the Council has complied with the law on adjustments for his disabilities in the way it has handled the matter.

  • Stockport Metropolitan Borough Council (24 009 581)

    Statement Upheld Special educational needs 10-Jun-2025

    Summary: Mrs B complained there were delays by the Council during the Education, Health and Care (EHC) Plan process for her son, who I will refer to as C, and it failed to secure education for him while he was out of school. There was fault by the Council. The Council did not meet statutory timescales during the EHC Plan process, and it did not consider its section 19 duty when Mrs B told it C was not receiving an education. The Council’s communication with Mrs B was also poor. Because of the fault, Mrs B suffered uncertainty, distress and frustration, her appeal right was delayed, and she continued to chase the Council for updates. The Council has agreed to apologise to Mrs B and C, make symbolic payments, and issue staff briefings.

  • Birmingham City Council (24 009 962)

    Statement Closed after initial enquiries Other 10-Jun-2025

    Summary: We will not investigate this complaint about the Council’s delay in responding to Mr X’s complaint about a road closure. This is because there is not enough evidence of fault by the Council in relation to the closure itself and any fault in the handling of Mr X’s complaint about the matter did not cause significant enough injustice to warrant investigation.

  • Reading Borough Council (24 010 574)

    Statement Closed after initial enquiries Public transport 10-Jun-2025

    Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.

  • Wirral Metropolitan Borough Council (24 013 910)

    Statement Upheld Council tax support 10-Jun-2025

    Summary: Mrs B complained the Council told her she was entitled to council tax support (CTS), but later told her she was not, resulting in a large overpayment. There was fault by the Council. It delayed reviewing Mrs B’s CTS entitlement after it had received a notification her circumstances had changed, from the Department for Work and Pensions (DWP). Because of the fault, Mrs B suffered distress and worry, and it has put a strain on her finances. The Council has agreed to make a symbolic payment to Mrs B, and provide us with evidence of the actions it says it has already taken to reduce delays.

  • West Sussex County Council (24 015 759)

    Statement Upheld Special educational needs 10-Jun-2025

    Summary: Mrs X complained the Council failed to deliver special educational provision on her son Y’s Education Health and Care (EHC) Plan. She also complained there was a failure to carry out an annual review. We upheld the complaint. The Council did not complete the annual review process between December 2023 and December 2024 and did not issue a decision letter giving rights of appeal. And, it did not secure all the special educational provision on Y’s Plan. This caused a loss of provision, a delay in appeal rights and avoidable distress. The Council will apologise and make payments to remedy the injustice.

  • Farrington Care Homes Limited (24 016 143)

    Statement Not upheld Charging 10-Jun-2025

    Summary: We ended our investigation into how the care provider treated deposits and money on account when residents transferred from private to council funding. The Care Provider has since ceased trading and therefore we would not be able to achieve a worthwhile outcome for any residents affected.

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