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SearchResult - Local Government and Social Care Ombudsman

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Your search has 55054 results

  • Royal Borough of Greenwich (25 001 936)

    Statement Upheld Other 02-Dec-2025

    Summary: The Council was at fault for not explaining its decision to start charging Ms X for the use of a storage cabin at a Council-run market. It was not at fault for applying the charge. The fault caused Ms X confusion and uncertainty. The Council agreed to apologise and make a payment to Ms X.

  • Suffolk County Council (25 003 138)

    Statement Upheld Special educational needs 02-Dec-2025

    Summary: The Council was at fault. It did not issue Mrs X’s child, Y’s, decision letter or Education, Health and Care (EHC) Plan within the statutory timescales after Y’s late January 2025 annual review. It also communicated poorly with Mrs X. The symbolic payment the Council has already offered to Mrs X for the delays and associated distress is in line with our guidance on remedies. The Council will pay Mrs X the £500 symbolic payment it previously offered to acknowledge Mrs X’s distress, frustration and uncertainty and also issue Y’s final amended EHC Plan. The Council has already put in place service improvements.

  • Newcastle upon Tyne City Council (25 005 384)

    Statement Closed after initial enquiries Child protection 02-Dec-2025

    Summary: We will not investigate this complaint the Council included inaccurate information in a Child and Family assessment. Further investigation would not lead to a different outcome.

  • London Borough of Havering (25 006 909)

    Statement Closed after initial enquiries Private housing 02-Dec-2025

    Summary: We will not investigate Mr X’s complaint that the Council failed to make a payment as it agreed, related to a property he leased to the Council. The Council has now agreed to make the payment, apologised and offered an additional payment for the inconvenience and distress caused by the delay. An investigation is unlikely to lead to a different outcome or achieve anything more.

  • Birmingham City Council (25 007 247)

    Statement Upheld Council tax 02-Dec-2025

    Summary: We will not investigate this complaint about Miss X’s council tax. This is because the Council has agreed to remedy the injustice.

  • Stoke-on-Trent City Council (25 007 716)

    Statement Closed after initial enquiries Special educational needs 02-Dec-2025

    Summary: We will not investigate Mr X’s complaint about the Council changing the final total amount in an offer to remedy a complaint. It is unlikely we would find fault and there is no worthwhile outcome achievable.

  • Isle of Wight Council (25 008 592)

    Statement Closed after initial enquiries Other 02-Dec-2025

    Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. One matter is closely related to matters we have already considered. There is no evidence of fault in the way the Council operated the statutory complaints process relating to social care matters. And the Council had indicated when Miss X approached us that it would deal with her complaints about educational provision, so there would be no useful purpose in us doing so before it completes its work.

  • Slough Borough Council (25 008 612)

    Statement Closed after initial enquiries Special educational needs 02-Dec-2025

    Summary: We cannot investigate Mrs X’s complaint about the Council’s provision of education since July 2024 for Y. It is not separable from the matters a Tribunal considered. There are no reasons to justify investigating matters known to Mrs X for more than 12 months.

  • London Borough of Hammersmith & Fulham (25 008 838)

    Statement Upheld Allocations 02-Dec-2025

    Summary: Miss X complained about the Council’s failure to transfer her daughter Miss Y and her children to suitable social housing. We found fault with the way the Council carried out its review of Miss Y’s Housing Register allocation. The Council’s fault caused injustice to Miss Y and Miss X. The Council has agreed to apologise, make a symbolic payment and carry out another review of Miss Y’s Housing Register allocation. The Council has also agreed to hold a meeting with all professionals involved with Miss Y’s family to discuss the family’s housing circumstances.

  • Devon County Council (25 008 854)

    Statement Closed after initial enquiries Other 02-Dec-2025

    Summary: We will not investigate this complaint about the Council’s refusal to issue a report on its Special Educational Needs and Disabilities Service. That is because the complainant has not been caused a significant injustice by the Council’s decision.

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