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Decision reason: Closed after initial enquiries Not upheld Upheld

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Southend-on-Sea City Council (24 021 686)

Statement Closed after initial enquiries Charging 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about his father being charged for his care home placement. He says his father should not be charged because he remains under the care of the hospital. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
City of York Council (24 021 915)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
Three Rivers District Council (24 022 199)

Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about difficulties he faced when he tried to challenge a parking charge notice. He says the Council put up barriers and failed to make reasonable adjustments. He also complains about the Council’s handling of his complaint. This is because an investigation would not lead to any further findings or worthwhile outcomes.
City of Wolverhampton Council (24 022 262)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
Southampton City Council (24 022 649)

Statement Closed after initial enquiries Allocations 11-Jun-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Royal Borough of Kensington & Chelsea (24 022 721)

Statement Closed after initial enquiries Allocations 11-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
Stoke-on-Trent City Council (24 022 945)

Statement Closed after initial enquiries Allocations 11-Jun-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
London Borough of Harrow (25 000 044)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to act against drivers who throw rubbish from their cars. This is because the complaint is made late, and I see no good reason to consider it now.
East Sussex County Council (25 000 117)

Statement Closed after initial enquiries Transport 11-Jun-2025

Summary: We will not investigate this complaint about Mr X’s blue badge application. This is because we could not reasonably achieve more through investigation.
London Borough of Havering (25 000 365)

Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because the Council’s actions did not cause Mr X significant injustice.

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