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Decision reason: Closed after initial enquiries Not upheld Upheld

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Westmorland and Furness Council (25 001 953)

Statement Closed after initial enquiries Councillor conduct and standards 11-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
Kent County Council (25 002 036)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about the sharing of his personal information without his consent. The Information Commissioner’s Office is better placed to consider his concerns.
City of Wolverhampton Council (24 018 857)

Statement Closed after initial enquiries Direct payments 11-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to agree to pay direct payments. This is because there is not enough evidence of fault with how the Council reached its decision not to provide direct payments.
Tameside Metropolitan Borough Council (25 003 161)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the matter is best dealt with by the Information Commissioner’s Office.
Latimer Arts College, Kettering (25 004 134)

Statement Closed after initial enquiries School admissions 11-Jun-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Hertfordshire County Council (25 004 557)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Miss X’s complaint about how the Council replied to her children services complaint. We are unlikely to find fault in the Council’s decision to initially use the corporate complaints procedure. And it is reasonable to expect Miss X to complete the statutory complaints procedure.
Bassetlaw District Council (25 004 786)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Ms B’s complaint that the Council has not provided information she requested. This is because it is reasonable for Ms B to complain to the Information Commissioner.
London Borough of Hounslow (25 005 224)

Statement Closed after initial enquiries School transport 11-Jun-2025

Summary: We will not investigate Ms X’s complaint about home to school transport. It is unlikely we would find fault in the Council’s decision not to hold an appeal.
Colchester City Council (24 014 355)

Statement Upheld Homelessness 11-Jun-2025

Summary:Ms X complained on behalf of Ms Y about the Council’s handling of her homelessness application. Ms X says the Council told Ms Y to stay in her property after receiving a Section 21 Notice until she was evicted and did not provide interim accommodation. Ms X says the Council provided unsuitable interim accommodation to Ms Y after she was evicted from her property. Ms X also says the Council offered Ms Y accommodation and then withdrew the offer.
Derby City Council (24 017 462)

Statement Closed after initial enquiries Domiciliary care 11-Jun-2025

Summary: Miss X complained about a lack of support to complain about a care worker, and about a failure to allocate a named social worker to her case. We will not investigate this complaint because it is unlikely that an investigation would find evidence of fault in the Council’s actions.

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