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Decision reason: Closed after initial enquiries Not upheld Upheld

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Knowsley Metropolitan Borough Council (24 021 102)

Statement Closed after initial enquiries Other 10-Jun-2025

Summary: We will not investigate this complaint the Council wrongly shared personal information. The Information Commissioner’s Office is best placed to consider complaints about how organisations use personal information.
West Northamptonshire Council (24 021 891)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We cannot investigate this complaint about the Council charging for recovery action in the court for council tax arrears. We have no jurisdiction to investigate matters which have been subject to court proceedings.
Barnsley Metropolitan Borough Council (24 021 976)

Statement Closed after initial enquiries Safeguarding 10-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding investigation. This is because there is not enough evidence of fault, and we could not add to the investigation carried out by the Council.
Somerset Council (25 000 934)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to approach the Traffic Enforcement Centre and the Traffic Penalty Tribunals.
London Borough of Hillingdon (25 001 293)

Statement Closed after initial enquiries Council tax support 10-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council refusing her application for council tax reduction. This is because Mrs X could reasonably have used her right to appeal to the Valuation Tribunal.
Stockport Metropolitan Borough Council (25 001 401)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to obtain an updated Traffic Regulation Order regarding the street in her area. This is because Mrs X was not caused a significant injustice for part of the complaint, and there is insufficient evidence of fault in the process for the remainder.
Birmingham City Council (25 001 403)

Statement Closed after initial enquiries Cemeteries and crematoria 10-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to prepare a grave for her family member. The Council has already apologised, reduced the cemetery fees by £500, waived another fee, and implemented service improvements. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
London Borough of Ealing (25 001 534)

Statement Closed after initial enquiries Child protection 10-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
Essex County Council (25 001 570)

Statement Upheld Special educational needs 10-Jun-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
London Borough of Harrow (25 001 827)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him with Penalty Charge Notices or about alleged discrepancies in the appeals process. This is because Mr X appealed to a Tribunal, and the law says we cannot investigate.

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