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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Bracknell Forest Council (25 006 383)

Statement Upheld Homelessness 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her homelessness application. The Council has already recognised there were failings in how it considered her disclosures about domestic abuse. It has apologised and agreed to complete staff training. Further investigation by the Ombudsman would not lead to a different outcome.
Rushmoor Borough Council (25 006 444)

Statement Closed after initial enquiries Leisure and culture 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to lease sports fields to a sports club. Further investigation would not lead to a different outcome.
Warwick District Council (25 006 474)

Statement Closed after initial enquiries Refuse and recycling 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with a safe and reasonable refuse collection. This is because the complaint is late.
Trafford Council (25 006 539)

Statement Closed after initial enquiries Homelessness 22-Oct-2025

Summary: We will not investigate this complaint about the way the Council managed Miss X’s potential homelessness. This is because the injustice caused to Miss X does not warrant us investigating, and further investigation would probably not lead to a significantly different outcome.
City of York Council (25 006 585)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate Mr X’s complaint about the actions of a Council officer. Doing so would be unlikely to lead to the outcomes he is seeking. We cannot investigate alleged misconduct. We cannot make any finding about whether the Council breached the Equality Act or the Human Rights Act with unlawful acts relating to disability. Only a court or a tribunal could do that, and it would thus be reasonable to take those matters to court or a tribunal. The most we could potentially find would only relate to the Council’s consideration of its duties at the time relating to matters we could investigate, and any recommendation we might make would be unlikely to match the range of actions Mr X is seeking from the Council in remedy. Where we are not investigating the substantive matters of a complaint, it is not a good use of resources to investigate how the Council dealt with the complaint about it.
Durham County Council (25 006 763)

Statement Closed after initial enquiries Residential care 22-Oct-2025

Summary: We will not investigate this complaint about residential care provided to Ms X’s mother because it is late.
Portsmouth City Council (25 006 776)

Statement Closed after initial enquiries Planning applications 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the planning application process for proposals at a site along the complainant’s road. The alleged faults have not caused a significant injustice, and we will not pursue the associated concerns about the Council’s complaints process in isolation.
Liverpool City Council (25 006 799)

Statement Closed after initial enquiries Looked after children 22-Oct-2025

Summary: We will not investigate X’s complaint about how the Council cared for X when X was a child in care during the 1980s. This is because the complaint is late.
London Borough of Lambeth (25 006 806)

Statement Closed after initial enquiries Allocations 22-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Milton Keynes Council (25 006 849)

Statement Closed after initial enquiries Special educational needs 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to complete Miss X’s son Education Health and Care needs assessment properly. This is because Miss X has appealed to a tribunal.

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