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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

Birmingham City Council (24 022 737)

Statement Closed after initial enquiries Refuse and recycling 09-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
Liverpool City Council (24 019 373)

Statement Closed after initial enquiries Antisocial behaviour 09-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to issue her with a community protection warning and the behaviour of an officer during the investigation. This is because there is insufficient evidence of fault in the Council’s actions.
London Borough of Hackney (24 021 184)

Statement Closed after initial enquiries Refuse and recycling 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s garden waste collection service, or the decision to introduce a service charge for garden waste collection. There is insufficient evidence of fault for part of the complaint, and an investigation into the the remaining matters is unlikely to achieve any further outcome.
Stockton-on-Tees Borough Council (24 002 106)

Statement Closed after initial enquiries School transport 08-Apr-2025

Summary: We will not investigate Mr X’s complaint about home to school transport provided by the Council. Further investigation by us is unlikely to achieve a different outcome.
Norwich City Council (24 007 080)

Statement Upheld Disabled facilities grants 08-Apr-2025

Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X suffered uncertainty. The Council should apologise and pay Mrs X £100.
Derby City Council (24 007 869)

Statement Upheld Special educational needs 08-Apr-2025

Summary: Mrs D complained about delay in the issuing of her son’s education, health and care plan. We found fault which has caused a loss of special educational needs provision, delayed appeal rights and time and trouble. The Council has agreed to apologise and make a payment to Mrs D to remedy the injustice.
Worcestershire County Council (24 008 477)

Statement Not upheld School transport 08-Apr-2025

Summary: Ms X complained the Council failed to reimburse her for the full cost of transporting her child to their education placement in 2023. We have found no evidence of fault. The Council offered Ms X a voluntary payment which she accepted at the time and did not appeal.
Hampshire County Council (24 009 475)

Statement Not upheld Special educational needs 08-Apr-2025

Summary: Mrs L complained the Council did not review her son’s education, health and care plan for several years, and then issued an inadequate plan. However, we propose to discontinue our investigation, because we consider Mrs L should have raised this matter sooner, and because she had a right of appeal about the plan if she considered it was not suitable.
Leicester City Council (24 010 652)

Statement Upheld Commercial and contracts 08-Apr-2025

Summary: Mr X complained that the Council had not dealt properly with invoices for his business. The Council has delayed providing invoices. Mr X has suffered financial loss and incurred a fine due to being unable to reconcile and file his tax return. The Council should repay Mr X £64.45 for his fine, pay Mr X £200 for uncertainty and review its processes.
Suffolk County Council (24 014 322)

Statement Upheld Special educational needs 08-Apr-2025

Summary: We will not investigate Miss X’s complaint about delays in providing an education to her child. The Council has accepted fault and its offer to remedy the complaint meets with our guidance on remedies. We are unlikely to achieve more.

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