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Decision reason: Closed after initial enquiries Not upheld Upheld

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Warwickshire County Council (25 007 614)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We cannot investigate most of Mr X’s complaints about the actions of the Council’s children’s services and a court report because they relate to matters being considered by a court. We will not investigate the earlier matters because they relate too closely to the later court proceedings.
London Borough of Tower Hamlets (25 007 623)

Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025

Summary: We cannot investigate Mr X’s complaint that the Council unfairly issued him with six Penalty Charge Notices. Mr X used his right of appeal to a tribunal, so we have no power to investigate.
Kent County Council (25 007 833)

Statement Closed after initial enquiries Traffic management 22-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to widen a narrow stretch of road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Worcestershire County Council (25 007 999)

Statement Closed after initial enquiries School admissions 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a school admissions application. This is because there is not enough evidence of fault, and any injustice is not significant enough to justify our involvement.
Liverpool City Council (25 008 056)

Statement Closed after initial enquiries Looked after children 22-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision-making regarding a taxi service it provided to her in the mid-late 1990s when she was a Looked After Child. This is because the complaint is late, there are no good reasons to exercise discretion.
Medway Council (25 005 377)

Statement Closed after initial enquiries Allocations 22-Oct-2025

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. Some of the complaint is late, and there is not enough evidence of fault to justify us investigating.
Liverpool City Council (25 005 919)

Statement Upheld Assessment and care plan 22-Oct-2025

Summary: We will not investigate this complaint about how the Council treated an attorney when making decisions about the donor’s adult social care. We are satisfied with the Council’s apology and offer of £150. It is unlikely an Ombudsman investigation would achieve anything further, and there is insufficient outstanding injustice to justify our involvement.
London Borough of Hounslow (25 006 070)

Statement Closed after initial enquiries Assessment and care plan 22-Oct-2025

Summary: We will not investigate this complaint about the Councils assessment of Mr X’s care and support needs. There is not enough evidence of fault, and the Council has already apologised for an earlier miscommunication. Nor will we investigate a complaint relating to council tax liability, because Mr X has an alternative legal remedy for this.
Essex County Council (25 006 183)

Statement Upheld Special educational needs 22-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Norfolk County Council (25 006 342)

Statement Closed after initial enquiries Child protection 22-Oct-2025

Summary: We will not investigate Miss X’s complaint about contact from children’s services. There is not enough evidence of fault to justify investigating.

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