Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 52298 results

  • Halton Borough Council (24 019 158)

    Statement Closed after initial enquiries Other 09-Apr-2025

    Summary: We cannot investigate this complaint about the adequacy of the Council’s actions before a baby Mrs X and her husband fostered was returned to its birth parents. The matters complained of are closely linked to the decision of a court about returning the child and we are legally prevented from investigating them.

  • Lancashire County Council (24 019 200)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Bupa Care Homes (ANS) Limited (24 019 207)

    Statement Closed after initial enquiries Residential care 09-Apr-2025

    Summary: We will not investigate Mrs X’s complaint about a respite stay for her husband Mr X at a care home run by the Care Provider, and how it responded to her complaint. It is unlikely an investigation would add to the Care Provider’s investigation or achieve a different outcome. There is insufficient significant personal injustice to Mr X or Mrs X to warrant an investigation. We do not investigate Care Providers’ complaint-handling where we are not investigating the core issues giving rise to the complaint.

  • Suffolk County Council (24 019 370)

    Statement Closed after initial enquiries Other 09-Apr-2025

    Summary: We will not investigate this complaint about the refusal of the Council to conduct a mental health assessment of Mr X’s and to incorporate the result into the child’s Education Health and Care Plan. Doing so would be unlikely to lead to us recommending any more than the Council, as it agreed after discussion with Mr X to carry out an assessment by a psychologist. If the assessment eventually feeds into a part of the final Education Health and Care Plan that can be appealed to the Special Educational Needs and Disability Tribunal, it would also be reasonable for Mr X to use that right of appeal to seek changes in provision.

  • Hertfordshire County Council (24 019 456)

    Statement Closed after initial enquiries Special educational needs 09-Apr-2025

    Summary: We cannot investigate this complaint about The Council not naming the right provision for Mrs X’s child on an Education Health and Care Plan. Mrs X has used her right to appeal to the Special Educational Needs and Disability Tribunal and we cannot act in an auxiliary role by recommending further remedy or the reimbursement of legal costs.

  • Wiltshire Council (24 019 534)

    Statement Closed after initial enquiries Child protection 09-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters relating to his children. There is not enough evidence of fault to justify our involvement.

  • Leicester City Council (24 019 581)

    Statement Closed after initial enquiries Child protection 09-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s warning to him about his unacceptable communication. There is not enough evidence of fault to justify our involvement.

  • Wigan Metropolitan Borough Council (24 019 691)

    Statement Closed after initial enquiries Allocations 09-Apr-2025

    Summary: We will not investigate this complaint about the Council’s response after the complainant reported he is facing eviction. This is because there is insufficient evidence of fault by the Council.

  • Three Rivers District Council (24 019 740)

    Statement Closed after initial enquiries Refuse and recycling 09-Apr-2025

    Summary: We will not investigate this complaint the Council’s bin collections are too early. Any injustice is not significant enough to justify our involvement.

  • Essex County Council (24 019 778)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings