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Decision reason: Closed after initial enquiries Not upheld Upheld

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Devon County Council (24 017 903)

Statement Closed after initial enquiries Charging 09-Apr-2025

Summary: We will not investigate this complaint about funding residential care. The complaint starts from events in 2014, before the current law came into effect. Relevant people central to the complaint have died. It will now be difficult to prove the material facts about these historical allegations with reasonable confidence. The Information Commissioner’s Office is better placed to consider concerns about the release of personal information.
London Borough of Hounslow (24 017 973)

Statement Upheld Allocations 09-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a review of its housing register decision. The Council has already apologised, which is sufficient to remedy the injustice caused. On review, the Council upheld its original decision and there is insufficient evidence of fault in the way it made that decision to justify further investigation.
Surrey County Council (24 018 105)

Statement Closed after initial enquiries Residential care 09-Apr-2025

Summary: We will not investigate Mr X’s complaint that the actions of a Council-commissioned care provider led to his wife’s death. An investigation would be unlikely to lead to a different outcome or achieve anything more. If Mr X considers the Council liable for her death, he can take the matter to court.
London Borough of Southwark (24 018 155)

Statement Closed after initial enquiries Allocations 09-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. This is because some of the complaint is late with no good reason to investigate now. Mr X should raise the rest of his complaint with the Council for it to consider under its complaints process.
Staffordshire County Council (24 018 336)

Statement Closed after initial enquiries Charging 09-Apr-2025

Summary: We will not investigate this complaint about charging for adult residential care. The Council delayed confirming the care charges and offered a repayment plan for the debt. The complainant accepted the care knowing they might have to pay for it, and the charges are rightly due. The offer of a repayment plan acknowledges the impact of the delay. There is no significant injustice to justify an investigation. It is unlikely the Ombudsman would add to the Council’s investigation or reach a different outcome.
Tendring District Council (24 018 550)

Statement Closed after initial enquiries Planning applications 09-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation.
Cheltenham Borough Council (24 018 648)

Statement Closed after initial enquiries Planning applications 09-Apr-2025

Summary: We will not investigate this complaint about the way the Council granted planning permission for a shed on an allotment site on land behind the complainant’s home. And its alleged failure to consider the Equality Act. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Essex County Council (24 018 869)

Statement Closed after initial enquiries Highway repair and maintenance 09-Apr-2025

Summary: We will not investigate this complaint about work the Council is doing on a highway in the local area. The injustice to Miss X is not significant enough to justify our involvement and another body is better placed to consider her concerns about damage to her property.
Hampshire County Council (24 019 094)

Statement Closed after initial enquiries Special educational needs 09-Apr-2025

Summary: We will not investigate Ms X’s complaint about Education Health and Care Plan decisions. She appealed one decision to the Tribunal, and it is reasonable to expect her to appeal another. We are unlikely to achieve significantly more than the Council has offered for a short delay in the process.
Halton Borough Council (24 019 158)

Statement Closed after initial enquiries Other 09-Apr-2025

Summary: We cannot investigate this complaint about the adequacy of the Council’s actions before a baby Mrs X and her husband fostered was returned to its birth parents. The matters complained of are closely linked to the decision of a court about returning the child and we are legally prevented from investigating them.

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