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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52297 results

  • Dorset Council (24 002 611)

    Statement Upheld Other 09-Apr-2025

    Summary: We have upheld this complaint because the Council failed to progress a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by progressing the complaint to stage two and completing its investigation without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble he has been to.

  • Dudley Metropolitan Borough Council (24 006 783)

    Statement Upheld Friends and family carers 09-Apr-2025

    Summary: Mr and Mrs X complained about the Council’s action since placing their grandson in their care in August 2022. They complain the Council has failed to provide appropriate financial and practical support to assist them in caring for their grandson. We found the Council’s failure follow proper procedure when it placed their grandson in Mr and Mrs X’s care is fault. As was the failure to provide clear information, explanations and support, including financial support. These faults have affected Mr and Mrs X’s health and wellbeing and caused them significant financial difficulties. The Council has agreed to apologise and make a payment to Mr and Mrs X and carry out the stage two report and stage three panel recommendations to address these faults.

  • Lancashire County Council (24 014 787)

    Statement Upheld Assessment and care plan 09-Apr-2025

    Summary: Ms X complained that Lancashire County Council carried out a faulty continuing healthcare checklist for her father, Mr X, in 2023. We consider the Council acted with fault. It did not share the checklist with the local NHS Integrated Care Board, which denied Ms X an opportunity to appeal the outcome. The Council also did not communicate clearly with Ms X when she requested another checklist in 2024. Ms X suffered confusion, frustration, uncertainty and time and trouble. The Council has agreed to make a symbolic payment to recognise her injustice.

  • Nottinghamshire County Council (24 015 415)

    Statement Closed after initial enquiries Direct payments 09-Apr-2025

    Summary: We will not investigate Mrs X’s complaint about Ms Y’s care provision and direct payment. This is because the Council is already taking suitable action to remedy the matters raised prior to our involvement.

  • North York Moors National Park Authority (24 015 914)

    Statement Closed after initial enquiries Enforcement 09-Apr-2025

    Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

  • Dorset Council (24 016 710)

    Statement Closed after initial enquiries Noise 09-Apr-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s investigation of and decision on her noise complaint, and the attitudes and responses of officers. There is not enough evidence of fault in the Council’s decision-making process and decision on the noise issue to warrant an investigation. We could not achieve a different outcome in the complaint about the Council’s staff.

  • Tameside Metropolitan Borough Council (24 016 723)

    Statement Closed after initial enquiries Charging 09-Apr-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her late mother’s care home fees because there is insufficient evidence of fault to justify our involvement.

  • Leicestershire County Council (24 016 809)

    Statement Closed after initial enquiries Child protection 09-Apr-2025

    Summary: We will not investigate this complaint about the Council’s engagement with Mr X in matters relating to his children’s welfare. This is because there is not enough evidence of fault causing injustice and we could not achieve a worthwhile outcome for Mr X.

  • Southend-on-Sea City Council (24 017 470)

    Statement Closed after initial enquiries Allocations 09-Apr-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s decision she no longer qualifies for its housing register because there is insufficient evidence of fault in its decision-making to justify our involvement.

  • Stoke-on-Trent City Council (24 017 700)

    Statement Closed after initial enquiries Special educational needs 09-Apr-2025

    Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as it is unlikely we would achieve a significantly different remedy. As Mrs X has used her right to appeal to the Tribunal we cannot investigate her complaint about the Council’s decision to name a school on an Education Health and Care Plan.

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