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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cheshire West & Chester Council (24 018 786)

Statement Closed after initial enquiries Assessment and care plan 10-Apr-2025

Summary: We will not investigate this complaint about funding for an adult social care respite stay in a residential care home. The complaint is a late complaint as the complainant knew about the matters two years ago. There are no good reasons the complaint could not have been made to us sooner.
London Borough of Southwark (24 018 793)

Statement Closed after initial enquiries Allocations 10-Apr-2025

Summary: We will not investigate this complaint about how the Council considered the housing occupied by the complainant and her family. We cannot investigate how it handled repairs, and there is not enough evidence of fault in the way it has considered her housing priority to justify investigating.
Dudley Metropolitan Borough Council (24 018 925)

Statement Closed after initial enquiries School transport 10-Apr-2025

Summary: We will not investigate this complaint that the Council is at fault in refusing the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Stoke-on-Trent City Council (24 019 070)

Statement Closed after initial enquiries School transport 10-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide school transport for her child. This is because we are unlikely to find fault to warrant investigation.
Bournemouth, Christchurch and Poole Council (24 019 106)

Statement Closed after initial enquiries Child protection 10-Apr-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s Children’s Services involvement with his family because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court proceedings.
City of Wolverhampton Council (24 019 214)

Statement Closed after initial enquiries Other 10-Apr-2025

Summary: We will not investigate this complaint about the Council’s maintenance of trees, grass and shrubbery. This is because there is insufficient evidence of fault causing significant injustice to the complainant, and we are unlikely to add anything more to the Council’s response.
Cumberland Council (24 019 276)

Statement Closed after initial enquiries Child protection 10-Apr-2025

Summary: We cannot investigate this complaint about the Council’s actions concerning the care of Ms X’s children. The matters complained of are closely linked to matters subject to court action and we are legally prevented from investigating them.
Essex County Council (24 019 407)

Statement Closed after initial enquiries Transport 10-Apr-2025

Summary: We will not investigate Mr X’s complaint about the functionality of the Council’s website for Blue Badge applications. This is because there is no worthwhile outcome achievable.
London Borough of Islington (24 019 524)

Statement Closed after initial enquiries Allocations 10-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Ms X to ask for a review of the application.
Birmingham City Council (24 019 609)

Statement Closed after initial enquiries Homelessness 10-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness following Mr X’s refusal of an offer of accommodation which it considered to be suitable. It was reasonable for him to use the appeal procedure offered under the Housing Act 1996 following the Council’s rejection of his s.202 review.

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