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Your search has 52297 results

  • Vale Of White Horse District Council (24 008 749)

    Statement Upheld Planning applications 09-Apr-2025

    Summary: Miss X complained about the Council’s handling of her planning application. She said she submitted a second application, incurring added costs for reports and assessments, on the Council’s advice, but it would not succeed. Miss X said the Council has accepted this but has only offered to refund some costs. Miss X said the Council fault distressed her and impacted her financially. There was fault in the way the Council gave Miss X incorrect information, causing her additional costs. The Council has agreed to apologise and repay the costs it agreed Miss X incurred due to the Council fault.

  • Surrey County Council (24 009 014)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: Mrs D complained the Council failed to provide her children with education or with the special educational needs support set out in their education, health and care plans. I have discontinued my investigation into one part of the complaint. We found fault in the other part. The Council has agreed to apologise and make a payment to remedy the loss of education and SEND provision for one of her sons.

  • Worthing Borough Council (24 009 140)

    Statement Upheld Leisure and culture 09-Apr-2025

    Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have an adequate plan in place for how disabled people can access the leisure centre when the doors break. This has resulted in Mrs X having to wait outside on various occasions for a staff member to let her in which has caused distress and frustration. The Council agreed to apologise, make a symbolic payment and review its Equality Impact Assessment (EIA).

  • Dudley Metropolitan Borough Council (24 009 881)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: Mrs X complained the Council always pays a direct payment, set out in her son, Y’s, Education, Health and Care (EHC) Plan, late. Mrs X said this places additional financial pressure on her, as well as causing her frustration and distress. There was fault in the way the Council delayed making payments and did not clearly explain what the payment was for. This frustrated Mrs X and impacted her financially. The Council should apologise, make a financial payment and provide training for its staff.

  • Merseyside Fire & Rescue Service (24 010 278)

    Statement Closed after initial enquiries Other 09-Apr-2025

    Summary: We will not investigate this complaint about Merseyside Fire and Rescue Service’s involvement in a fire risk assessment. The Service is not responsible for some of the actions Mr X complains about. There is not enough evidence of fault in the Service’s actions to justify investigation.

  • Buckinghamshire Council (24 010 348)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: Ms X complained the Council did not provide an appropriate remedy when it accepted it delayed completing an annual review of her son, Y’s, Education Health and Care (EHC) Plan and failed to provide his educational provision for one academic year. The Council did not provide an appropriate remedy for the year of education and special educational provision Y did not receive. The Council will pay Ms X £2,450 to recognise the injustice caused to Y.

  • Cornwall Council (24 011 434)

    Statement Upheld Special educational needs 09-Apr-2025

    Summary: Mrs X complained that since 2021, the Council has not updated her child Y’s Education, Health and Care Plan or provided Y with an education. We find the Council at fault, resulting in a loss of education for Y. This has impacted Y’s mental health and caused Mrs X avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Mrs X, and issue a final amended Education, Health and Care Plan.

  • Sandwell Metropolitan Borough Council (24 011 606)

    Statement Not upheld Council tax 09-Apr-2025

    Summary: Mrs complained that she was unaware of a Council Tax debt. There is no fault by the Council. Mrs X looked at the wrong account online which showed there was no debt. But, the Council had sent invoices and liability orders to the addresses it had on file.

  • Three Rivers District Council (24 012 811)

    Statement Upheld Allocations 09-Apr-2025

    Summary: Ms D complained the Council placed her in the wrong medical priority housing band. Based on current evidence I have found fault by the Council including a failure to clearly document its decision making process. I have not found an unremedied injustice to Ms D. I asked the Council to consider improving its record keeping as a service improvement and it has introduced a new decision form for assessments.

  • North Northamptonshire Council (23 020 479)

    Statement Upheld Allocations 09-Apr-2025

    Summary: Mr and Mrs X complain the Council failed to meet its duties to them when they asked to be moved because of risk of harm and it assigned them the wrong housing band. We found there was fault in how the Council handled Mr and Mrs X’s homelessness application which caused them frustration and uncertainty. The Council should apologise to Mr and Mrs X and issue reminders to its staff.

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