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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52297 results

West Northamptonshire Council (24 019 654)

Statement Closed after initial enquiries Special educational needs 10-Apr-2025

Summary: We will not investigate Mrs X’s complaint about how the Council dealt with matters concerning a tribunal appeal, or about the education and special educational needs provision provided by the Council. The law prevents us from investigating complaints about matters subject to appeals to a tribunal, and investigation into other matters would not lead to a different outcome.
Somerset Council (24 019 690)

Statement Closed after initial enquiries Child protection 10-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a safeguarding matter involving his child. There is nothing more we could add to the Council’s responses or achieve the outcome he wants. Mr X’s concern about disclosure of confidential information is for the Information Commissioner’s Office.
London Borough of Hillingdon (24 020 049)

Statement Closed after initial enquiries School exclusions 10-Apr-2025

Summary: We cannot investigate this complaint about the conduct of a review panel that considered the permanent exclusion of Mrs X’s child from a school. This is because the school is an academy and we have no legal power to investigate the conduct of review panels for academy school.
Sefton Metropolitan Borough Council (24 021 271)

Statement Closed after initial enquiries Council tax 10-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council delayed reinstating his sole occupier discount on his council tax. There is not enough evidence of fault.
Spelthorne Borough Council (24 021 413)

Statement Closed after initial enquiries Parking and other penalties 10-Apr-2025

Summary: We will not investigate this complaint about parking penalties because it is late without good reason to exercise discretion to investigate it now.
Epping Forest District Council (24 021 572)

Statement Closed after initial enquiries Planning advice 10-Apr-2025

Summary: We will not investigate this complaint about the pre-application planning advice the Council provided to the complainant. This is because we are unlikely to find fault.
Wiltshire Council (24 021 967)

Statement Closed after initial enquiries Councillor conduct and standards 10-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
Surrey County Council (24 006 832)

Statement Upheld Alternative provision 09-Apr-2025

Summary: Mrs M complains the Council failed to arrange alternative education for her daughter, G, when she became unable to attend school. The Council relied on G’s school to make a referral even though the Council’s inclusion service was aware of problems. The Council has not considered its duty to make alternative arrangements for G’s education despite knowing she has not attended school since March 2024. The Council has agreed to consider its duty and make a symbolic payment to acknowledge the impact of the delay.
South Ribble Borough Council (24 008 270)

Statement Closed after initial enquiries Allocations 09-Apr-2025

Summary: We will not investigate this complaint the Council did not do enough to relieve Mr X’s homelessness. There is not enough evidence of fault to justify our involvement.
London Borough of Barnet (24 008 727)

Statement Upheld Allocations 09-Apr-2025

Summary: Miss X complained she was in unsuitable accommodation and the Council made mistakes when offering her a property on three occasions. She also complained about poor communication. Miss X said the Council’s actions distressed her. There was fault in the way the Council delayed completing the suitability review. The Council did not evidence it considered its power to accommodate people during the review. The Council fault caused Miss X uncertainty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

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