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Your search has 52507 results

  • London Borough of Bromley (24 013 464)

    Statement Upheld Special educational needs 29-Jun-2025

    Summary: Ms X complained the Council failed to review her child’s education, health and care plan, failed to provide an education for her child, and communicated poorly with her. She said it caused her distress and frustration, and her child missed out on education. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice.

  • Coventry City Council (24 013 493)

    Statement Upheld Other 29-Jun-2025

    Summary: The Council failed to record its reasons for reducing Mr X’s relative’s care provision, delayed reviewing the care plan and communicated poorly and unclearly with Mr X regarding the cost of the care. This fault caused Mr X avoidable distress, frustration and uncertainty. In recognition of this, the Council has agreed to apologise, pay Mr X £250, carry out a new financial assessment and make service improvements.

  • Suffolk County Council (24 013 508)

    Statement Upheld Special educational needs 29-Jun-2025

    Summary: Ms C complains the Council failed to follow the correct transfer procedures when X moved into the area with an Education, Health and Care (EHC) Plan. Ms C also complains the Council failed to provide the education set out in the EHC Plan. The Council failed to provide X with education it had a duty to provide and in the transfer of the EHC Plan. This caused X to miss education. To remedy the complaint the Council has agreed to make a symbolic payment and service improvements.

  • East Sussex County Council (24 013 860)

    Statement Upheld Special educational needs 29-Jun-2025

    Summary: Miss X complained that the Council had not provided the education set out in her child’s Education Health and Care Plan. She says this impacted her child’s education and emotional wellbeing. She says it also caused her distress and financial strain. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Miss X.

  • Leeds City Council (24 014 118)

    Statement Upheld Transport 29-Jun-2025

    Summary: Mr X complained about the Council’s handling of his application for a blue badge. He said it caused delays and failed to properly consider his non-visible disabilities in the process. We found the Council at fault for causing significant delays in the assessment process and for some unclear communication. It was not at fault for how it reached its view on Mr X’s eligibility at the time. The Council should apologise and make a symbolic payment to acknowledge the injustice its delay and unclear communication caused.

  • Cambridgeshire County Council (24 014 722)

    Statement Upheld Assessment and care plan 29-Jun-2025

    Summary: Mr X complained the Council delayed completing his care assessment. Mr X says this meant he did not receive suitable support which has impacted his health. The Ombudsman finds the Council at fault which caused injustice. The Ombudsman is satisfied the action taken by the Council has remedied the injustice to Mr X.

  • London Borough of Camden (24 015 333)

    Statement Not upheld Homelessness 29-Jun-2025

    Summary: Mr X complained about the support and accommodation the Council provided him with while he was homeless. There was no fault with the Council’s actions.

  • Devon County Council (24 015 684)

    Statement Upheld Assessment and care plan 29-Jun-2025

    Summary: Mr X complained the Council has repeatedly failed to follow its policies and procedures which has resulted in a failure to safeguard his daughter, Miss Y. We found the delays in completing care needs assessments and in following up on Miss Y’s requests regarding how her needs were met is fault. As were the delays and failure to properly consider whether, and how the post adoption support service could support Miss Y. The delay in responding to Mr X’s complaint was also fault. These faults have caused Miss Y and Mr X frustration and uncertainty. The Council will apologise and make payments to Miss Y and Mr X and will review relevant processes.

  • Redcar & Cleveland Council (24 015 945)

    Statement Not upheld Assessment and care plan 29-Jun-2025

    Summary: Mrs X complained that the Council’s delay in referring her mother for Continuing Healthcare (CHC) funding cost her some months of care home charges as well as a private assessment fee. The evidence shows the Council was not responsible for the costs incurred by Mrs X.

  • Nottingham City Council (24 016 919)

    Statement Upheld Assessment and care plan 29-Jun-2025

    Summary: Mr Z complained the Council failed to ensure the care needs of his cousin, Mr X were met when Mr X’s parents left the country. Mr Z says he was forced to provide unpaid care which put him in a difficult position financially as he was unable to work while providing this additional care. The Council failed to offer any suitable alternative care and refused to pay Mr Z even though it had a duty to meet Mr X’s eligible care needs. The Council has agreed to now make additional direct payments to remedy the complaint.

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