Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 52507 results

Derby City Council (25 006 385)

Statement Closed after initial enquiries Other 30-Jun-2025

Summary: We will not investigate Mr B’s complaint about the Council removing his possessions from a garage he leased from the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
Agincare UK Limited (25 007 370)

Statement Not upheld Charging 30-Jun-2025

Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
Oxfordshire County Council (24 023 038)

Statement Upheld Child protection 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to concerns he raised about his children’s welfare. This is because the Council has already investigated using the three-stage Children Act complaint procedure and we could not add to that investigation. Additionally, the Council will take action to remedy the injustice caused by delays in that procedure.
Amica Care Trust (24 023 178)

Statement Closed after initial enquiries Other 29-Jun-2025

Summary: We will not investigate this complaint about the Care Provider’s decision to outsource services it provided to residents of its adjacent independent living apartments. There is insufficient evidence the Care Provider’s actions amount to fault.
Coventry City Council (24 023 250)

Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.
Wiltshire Council (24 023 461)

Statement Closed after initial enquiries Special educational needs 29-Jun-2025

Summary: We will not investigate this complaint about an alleged safeguarding failure by the Council. There is not enough evidence of fault by the Council to warrant our further involvement. Matters concerning data protection would be better raised with the Information Commissioner as they have powers to order disclosure and to impose penalties for deletion that we lack.
Redcar & Cleveland Council (25 000 068)

Statement Closed after initial enquiries Planning applications 29-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.
Hampshire County Council (25 000 171)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
North Somerset Council (25 000 278)

Statement Closed after initial enquiries Disabled children 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.
Surrey Heath Borough Council (24 019 239)

Statement Closed after initial enquiries Refuse and recycling 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s missed bin collections. This is because the Council has carried out remedial visits to empty his bins and agreed to monitor his collections to reduce the likelihood of any further issues. This is a suitable outcome for Mr X and it is unlikely investigation would achieve anything more for him.

Back
9
10
11
12
13
14
15
16
17
18
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 52507 results

Review your privacy settings