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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Hertfordshire County Council (25 002 681)

Statement Closed after initial enquiries Highway repair and maintenance 26-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to provide sufficient signage warning him about a road closure. This is because the complaint is late.
City of Doncaster Council (25 002 732)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The law prevents us from investigating anything that has or is the subject of court proceedings.
North Lincolnshire Council (25 003 030)

Statement Closed after initial enquiries Other 26-Jun-2025

Summary: We will not investigate this complaint about children’s services because we cannot investigate what happened in court and the issues could reasonably have been or could be raised with the court in future.
London Borough of Redbridge (25 003 154)

Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025

Summary: We cannot investigate this complaint about a parking penalty charge notice as since Miss X appealed it to London Tribunals, the matter is no longer within our remit.
London Borough of Lambeth (25 003 752)

Statement Closed after initial enquiries Looked after children 26-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to consider her complaint about historical allegations of abuse. The significant passage of time means it is no longer possible to complete a robust investigation or provide a meaningful remedy.
West Sussex County Council (25 003 836)

Statement Upheld Transport 26-Jun-2025

Summary: Ms C complains the Council inappropriately withdrew her son’s, Mr D’s, transport to day support services. The Council is at fault for failing to properly apply its transport policy; and in the way it decided on, and reduced services to Mr D. This has caused uncertainty about whether the Council’s decision is correct. To remedy the complaint the Council has agreed to apologise to Ms C, and make service improvements.
Southend-on-Sea City Council (25 003 898)

Statement Upheld Other 26-Jun-2025

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
Rotherham Metropolitan Borough Council (25 004 127)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate this complaint about children’s services because we cannot investigate what happened at court and the issues could reasonably be, or have been mentioned as part of the legal proceedings which are already ongoing in relation to Miss Y’s children.
London Borough of Barking & Dagenham (25 004 214)

Statement Closed after initial enquiries Councillor conduct and standards 26-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Sheffield City Council (25 004 355)

Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as the complainant had the right to challenge it via an appeal to the Traffic Penalty Tribunal.

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