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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Derbyshire County Council (24 019 252)

Statement Upheld Special educational needs 29-Jun-2025

Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
Manchester City Council (24 019 837)

Statement Upheld School transport 29-Jun-2025

Summary: Miss B complained the Council refused to provide home to school transport for her child, C who has special educational needs and a blue badge. The Council was at fault in how it made and explained its decision. It failed to properly consider C’s ability to walk safely in its decision making. The Council will apologise and pay Miss B £100 for the frustration and uncertainty caused. It will undertake a fresh stage two appeal using new panel members and arrange training for relevant school transport staff and panel members.
Essex County Council (24 021 666)

Statement Closed after initial enquiries Direct payments 29-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to stop direct payments. This is because some complaint matters are late and there is no good reason to exercise discretion to consider them. In addition, of the matters remaining, there is not enough evidence of fault.
Nottinghamshire County Council (24 021 981)

Statement Closed after initial enquiries Charging 29-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council providing incorrect information about her son’s care costs. She says the Council told her he would not need to contribute anything. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
North Norfolk District Council (24 022 065)

Statement Closed after initial enquiries Council tax 29-Jun-2025

Summary: We will not investigate Mrs X’s complaint about Council Tax and Non-domestic rates liability. This is because parts of the complaint has been considered in Court proceedings and the law does not allow us to investigate in these circumstances. And parts of the complaint about billing faults are late and there are no good reasons why they could not have been made sooner.
Plymouth City Council (24 022 466)

Statement Closed after initial enquiries Transport 29-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council's decision to refuse to renew her Blue Badge. There is insufficient evidence of fault to warrant an investigation.
Stockport Metropolitan Borough Council (24 022 469)

Statement Closed after initial enquiries Other 29-Jun-2025

Summary: We will not investigate this complaint about supported living. Further investigation would not lead to a different outcome.
East Riding of Yorkshire Council (24 022 850)

Statement Upheld School transport 29-Jun-2025

Summary: Mrs X complained about the Council’s decision to withdraw the home to school transport previously provided to her child, Y. We have ended our investigation in relation to the Council’s decision to withdraw Y’s home to school transport because the Council will consider this complaint through stage 2 of its complaints process first. The Council was at fault when it wrongly referred Mrs X to the Ombudsman when it should have followed its complaints process. This caused Mrs X avoidable time and trouble. The Council will apologise, pay Mrs X a symbolic payment and investigate and respond to Mrs X’s school transport complaint in line with its complaints process.
Torbay Council (24 022 920)

Statement Closed after initial enquiries Other 29-Jun-2025

Summary: We cannot investigate this complaint about how independent adjudicators are appointed to the Traffic Penalty Tribunal. Adjudicators are judicially appointed, and so the matter Mr X complains about is not an administrative function of the Council.
Bristol City Council (25 002 751)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025

Summary: We will not investigate this complaint about highways maintenance because it is reasonable to expect Miss Y to approach the court, which is better placed to consider the complaint.

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