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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Nottingham City Council (24 022 975)

Statement Closed after initial enquiries Homelessness 26-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing case. He says the Council failed to properly consider his medical evidence and failed to offer him any accommodation. This is because there is insufficient evidence of fault.
London Borough of Newham (24 023 292)

Statement Closed after initial enquiries Friends and family carers 26-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.
Dacorum Borough Council (24 023 295)

Statement Closed after initial enquiries Noise 26-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to pursue further action over noise nuisance reported by the complainant. There is insufficient evidence of fault which would warrant an investigation.
Bolton Metropolitan Borough Council (24 023 418)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Mr X’s complaint about the decision to place his child on a Child Protection plan or the Council’s handling of his complaint. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and taken action to improve procedures as a result of Mr X’s complaint. We could not add to the Council’s responses or make a different finding of the kind Mr X wants.
Warwickshire County Council (25 000 019)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. We could not add to the complaint responses the Council has already sent to Miss X. The law also prevents us from investigating anything that is the subject of court proceedings.
Spelthorne Borough Council (25 000 345)

Statement Closed after initial enquiries Other 26-Jun-2025

Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.
London Borough of Barking & Dagenham (24 018 013)

Statement Upheld Allocations 26-Jun-2025

Summary: Mrs D complained the Council failed to correctly assess her housing need. I have upheld the complaint because the Council failed to show how it assessed the case. The Council accepts there is fault and will provide a full explanation of its decision to Mrs D, advise of her right to a review and pay redress for time and trouble.
Cornwall Council (24 018 809)

Statement Not upheld Charging 26-Jun-2025

Summary: Mrs X complained the Council decided her relative Mr Y was not entitled to financial assistance towards the cost of care. The Council followed charging rules about capital in Care and Support Statutory Guidance and so we did not uphold the complaint.
London Borough of Waltham Forest (24 020 452)

Statement Closed after initial enquiries Enforcement 26-Jun-2025

Summary: We will not investigate this complaint about the Councils decision that no breach of planning control exists on the site next to the complainant’s home. And that the Council failed to follow a decision made by the Planning Inspector. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Worcestershire County Council (24 022 315)

Statement Upheld Assessment and care plan 26-Jun-2025

Summary: We will not investigate Mrs X’s complaint the Council did not provide appropriate support and information for her father’s financial assessment. This is because further investigation would not lead to a different outcome.

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