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Decision reason: Closed after initial enquiries Not upheld Upheld

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Peterborough City Council (25 000 938)

Statement Closed after initial enquiries Transport 29-Jun-2025

Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer the complainant a face to face mobility assessment and reassess the application.
Slough Borough Council (25 001 158)

Statement Closed after initial enquiries Allocations 29-Jun-2025

Summary: We will use our discretion not to investigate this complaint about the complainant’s priority on the housing register. This is because the Council has decided to increase the family’s priority.
Lewes District Council (25 001 646)

Statement Closed after initial enquiries Leisure and culture 29-Jun-2025

Summary: We cannot investigate Mr X’s complaint about a lack of accessible toilets at a private club. This is because the complaint does not concern an administrative function of the Council.
London Borough of Wandsworth (25 001 935)

Statement Closed after initial enquiries Child protection 29-Jun-2025

Summary: We cannot investigate this complaint about information shared with a third-party by the Council. The law says we cannot investigate complaints about what happened in court.
London Borough of Tower Hamlets (25 002 073)

Statement Closed after initial enquiries Homelessness 29-Jun-2025

Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation. He successfully used his right to request a review, and the Council agreed to offer the family alternative temporary accommodation.
Burnley Borough Council (25 002 094)

Statement Closed after initial enquiries Council tax 29-Jun-2025

Summary: We will not investigate this complaint about difficulties the complainant had setting up a new direct debit to pay his council tax. This is because there is insufficient evidence of fault causing injustice.
London Borough of Hillingdon (25 002 220)

Statement Closed after initial enquiries Parking and other penalties 29-Jun-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
Essex County Council (23 017 334)

Statement Upheld Special educational needs 29-Jun-2025

Summary: Ms X complained the Council twice delayed issuing her child, Y’s, Education, Health and Care (EHC) Plan in line with statutory timescales, failed to provide Y with an education and failed to secure Y’s special educational provision. The Council was at fault for delay in finalising Y’s EHC Plans. The Council will apologise and make a symbolic payment to Ms X for her delayed appeal rights, frustration and uncertainty caused. The Council already has an action plan in place to improve its service. The Council has already apologised for the delay in issuing Y’s EHC Plan after the tribunal order which remedied the injustice caused.
Sefton Metropolitan Borough Council (23 017 365)

Statement Not upheld Residential care 29-Jun-2025

Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigation on the basis we can achieve nothing more.
Hesketh Park Lodge (23 017 365a)

Statement Not upheld Residential care 29-Jun-2025

Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigation on the basis we can achieve nothing more.

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