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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Wirral Metropolitan Borough Council (24 016 960)

Statement Not upheld Special educational needs 29-Jun-2025

Summary: Dr X complained about delay in the Education, Health and Care Plan process and lack of education and support for her child’s special educational needs. We ended our investigation because the Council accepted it acted with fault and offered an appropriate remedy.
London Borough of Barking & Dagenham (24 017 492)

Statement Upheld Licensing 29-Jun-2025

Summary: The Council was at fault because of a lengthy delay in making a decision the complainant had applied for the wrong type of landlord licence, and then threatening him with a significant fine for not holding the correct licence, without considering the fact the complainant had followed the Council’s own advice in making his application in the first place. The Council had already offered an appropriate remedy, but it has now also agreed to formally apologise to the complainant for this.
Bury Metropolitan Borough Council (25 005 483)

Statement Closed after initial enquiries School admissions 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Gosforth Central Middle School (25 005 650)

Statement Closed after initial enquiries School admissions 29-Jun-2025

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
North Norfolk District Council (25 006 560)

Statement Closed after initial enquiries Planning applications 29-Jun-2025

Summary: We cannot investigate Mrs X’s complaint about a planning decision of the Council. This is because the issue has been considered in Court proceedings, and the law does not allow us to investigate this complaint.
North Norfolk District Council (25 006 561)

Statement Closed after initial enquiries Licensing 29-Jun-2025

Summary: We will not investigate Mrs X’s complaint about how the Council handled business license applications. Parts of her complaint are late and there are no good reasons why it could not have been made sooner. And of the parts remaining, there is insufficient evidence of fault by the Council.
London Borough of Ealing (24 010 029)

Statement Closed after initial enquiries Council tax 28-Jun-2025

Summary: We will not exercise discretion to investigate the Council’s recovery of a council tax debt from 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints which have been subject to court proceedings.
London Borough of Croydon (23 015 996)

Report Upheld Homelessness 27-Jun-2025

Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
Oxfordshire County Council (25 000 340)

Statement Closed after initial enquiries Alternative provision 27-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to make alternative educational provision for the complainant’s daughter because there is insufficient evidence of fault on the Council’s part. We cannot investigate her complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment because she has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
Northumberland County Council (25 000 413)

Statement Closed after initial enquiries Trees 27-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to prune a tree close to the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.

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