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Decision reason: Closed after initial enquiries Not upheld Upheld

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Sandwell Metropolitan Borough Council (25 011 320)

Statement Closed after initial enquiries Other 13-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with matters concerning child protection issues regarding his children. The law prevents us from investigating matters subject to court proceedings and there is insufficient evidence of fault with the Council’s decision not to investigate any separable matters until after proceedings have concluded.
Shropshire Council (25 011 816)

Statement Closed after initial enquiries Rights of way 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to clear obstructions along a public footpath. This is because it is reasonable for Mr X to pursue this matter at court and we could not achieve the outcome Mr X wants.
Bury Metropolitan Borough Council (25 008 363)

Statement Upheld Other 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to a child protection referral made regarding Ms X’s children. The Council operated the statutory children’s complaints process and offered Ms X a remedy for fault found. Were we to investigate, it is unlikely we would find fault with how the Council dealt with the complaint, or recommend further remedy.
Basildon Borough Council (25 008 518)

Statement Not upheld Homelessness 13-Nov-2025

Summary: We have not investigated the suitability of the Council’s first homelessness temporary accommodation offer to Miss X because she should have used her right to ask the Council to review the property’s suitability. The Council was not at fault in how it decided a second property was suitable for Miss X.
London Borough of Wandsworth (25 008 555)

Statement Closed after initial enquiries Looked after children 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to provide Miss X with housing support following her leaving care. This because an investigation would not provide a different outcome.
London Borough of Lambeth (25 008 686)

Statement Closed after initial enquiries Homelessness 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to provide permanent suitable housing for Miss X following 9 years in temporary accommodation. There is insufficient evidence of fault which would warrant an investigation.
London Borough of Barnet (25 008 037)

Statement Closed after initial enquiries Enforcement 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of enforcement matters related to works at a property next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its planning enforcement decisions prior to 2025, and other parts of the complaint are premature.
London Borough of Ealing (25 008 082)

Statement Closed after initial enquiries Allocations 13-Nov-2025

Summary: We will not investigate this complaint about how the Council considered Ms X’s housing priority on the housing register. There is insufficient evidence of fault to justify an investigation.
Barchester Healthcare Homes Limited (25 008 155)

Statement Closed after initial enquiries Residential care 13-Nov-2025

Summary: We will not investigate Mr X’s concerns about how his complaint about his relative’s missing jewellery was handled by the Care Home. This is because we are unlikely to be able to add to the investigation already carried out and because Mr X has a remedy via court.
North Northamptonshire Council (25 007 849)

Statement Closed after initial enquiries School transport 13-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council refusing free school transport for her child. This is mainly because there is not enough evidence of fault undermining the Council’s decision.

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