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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Yorkshire Council (25 013 203)

Statement Closed after initial enquiries Councillor conduct and standards 13-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Northumberland Fire & Rescue Service (25 013 976)

Statement Closed after initial enquiries Other 13-Nov-2025

Summary: We will not investigate this complaint about fire safety. There is not enough evidence of fault to justify us investigating, and we could not add to the previous investigation by the Authority.
Leeds City Council (25 017 615)

Statement Closed after initial enquiries Parking and other penalties 13-Nov-2025

Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.
Derbyshire County Council (24 017 732)

Statement Upheld Special educational needs 13-Nov-2025

Summary: The Council was at fault because it poorly communicated with Mrs X following a review of her child, Y’s Education, Health and Care (EHC) Plan and delayed issuing a final EHC Plan. It failed to provide Y with alternative provision when they could not attend school, and it delayed responding to Mrs X’s request for a reassessment of Y’s needs. The Council also failed to complete a review of Y’s EHC Plan in preparation of Y’s school phase transfer year, and it delayed responding to Mrs X’s complaints. It caused Mrs X distress, frustration and uncertainty and delayed her right to appeal. Y also missed receiving educational provision. The Council has agreed to apologise to Mrs X and make her a symbolic payment for the injustice caused. The Council will also make service improvements to prevent a recurrence of fault.
Medway Council (24 018 853)

Statement Upheld Alternative provision 13-Nov-2025

Summary: Ms X complains the Council failed to provide adequate education for her child Y while excluded from school. We found fault by the Council as it delayed making alternative provision for Y resulting in a loss of educational provision for Y and distress. We recommended the Council apologises and makes a payment to Ms X.
Surrey County Council (24 020 299)

Statement Upheld Other 13-Nov-2025

Summary: Mrs X complained the Council failed to make sure Mr Y was cared for properly, while in foster care. The Council was at fault. It failed to properly handle Mrs X’s complaint via the children’s statutory complaint procedure. Mrs X, and Mr Y, have not had the opportunity for a proper investigation into the complaint about Mr Y’s care. The Council has agreed to apologise to Mrs X and process the complaint via the children’s statutory complaint procedure, without delay.
Brighton & Hove City Council (24 020 670)

Statement Closed after initial enquiries Special educational needs 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s role in a school trying to manage attendance, behaviour, and access to full time education. There is not enough evidence of fault in any Council actions which led to injustice to the complainant and her son, so it does not warrant us investigating.
Oxfordshire County Council (24 020 959)

Statement Upheld School transport 13-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in agreeing school transport. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
Peterborough City Council (24 022 042)

Statement Upheld Assessment and care plan 13-Nov-2025

Summary: The Council failed to meet Mr Y’s care and support needs between March and December 2024. This caused Ms X and Mr Y avoidable distress. The Council will issue an apology make symbolic payments and take action in this statement to improve its service.
Birmingham City Council (24 023 287)

Statement Closed after initial enquiries Allocations 13-Nov-2025

Summary: We will not investigate this complaint that the Council is treating Miss X unfairly when she places bids for housing as it is unlikely we will find fault by the Council.

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