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Your search has 52409 results

  • Basildon Borough Council (25 001 888)

    Statement Closed after initial enquiries Other 12-May-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s response to repairs to her garage. Part of her complaint is late and there are insufficient good reasons to consider the complaint now. Of the parts that are in time, it is unlikely we would find fault in the Council’s actions.

  • Cheshire East Council (25 002 252)

    Statement Closed after initial enquiries Other 12-May-2025

    Summary: We cannot investigate this complaint that the Council is wasting public money. This is because this issue affects all or most of the people in the Council’s area.

  • London Borough of Croydon (25 002 749)

    Statement Closed after initial enquiries Other 12-May-2025

    Summary: We cannot investigate this complaint about the Council not taking action against Council tenants who do not look after their properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

  • Buckinghamshire Council (25 002 763)

    Statement Closed after initial enquiries Planning applications 12-May-2025

    Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation. Also, we cannot require the Council to revoke the planning permission which is the outcome the complainant is seeking.

  • Buckinghamshire Council (25 002 764)

    Statement Closed after initial enquiries Planning applications 12-May-2025

    Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation. Also, we cannot require the Council to revoke the planning permission which is the outcome the complainant is seeking.

  • Buckinghamshire Council (25 002 765)

    Statement Closed after initial enquiries Planning applications 12-May-2025

    Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation. Also, we cannot require the Council to revoke the planning permission which is the outcome the complainant is seeking.

  • Essex County Council (24 010 899)

    Statement Upheld Special educational needs 11-May-2025

    Summary: Miss X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s failure to communicate with her. We found fault with the Council. This fault caused injustice to Y and Miss X as there has been uncertainty about the educational support Y needs. Miss X was distressed by the lack of communication from the Council. The Council agreed to apologise, make symbolic payments for the delay and distress and introduce a system of regular communication for the parents and young people waiting for the assessments.

  • Worcestershire Regulatory Services (24 011 258)

    Statement Closed after initial enquiries Noise 11-May-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue. This is because there is insufficient evidence of fault.

  • Shropshire Council (24 011 876)

    Statement Upheld Special educational needs 11-May-2025

    Summary: Mrs X complained the Council delayed reviewing her child’s Education, Health and Care Plan and failed to provide the Speech and Language Therapist provision from her child’s plan. Mrs X also complained the Council delayed handling her complaint. We found fault with the Council for all aspects of Mrs X’s complaint. The Council agreed to pay Mrs X £2,700 for the quantifiable loss of the Speech and Language Therapist reviews, £300 for the distress and uncertainty caused through delays in reviewing her child’s Education, Health and Care Plan and £100 for the frustration and inconvenience caused through the complaint handling delays.

  • London Borough of Newham (24 014 554)

    Statement Not upheld Homelessness 11-May-2025

    Summary: Mr X complained the Council failed to provide him with interim accommodation when he was evicted without notice. There was no fault in the Council’s actions.

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