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  • London Borough of Bromley (24 018 887)

    Statement Upheld Special educational needs 18-Nov-2025

    Summary: Ms X complains the Council failed to deliver the content of her child, Y’s, Education, Health and Care Plan between December 2022 and November 2024. Ms X also says the Council failed to amend Y’s EHC Plan following an annual review in summer 2023. Ms X also complains the Council delayed in finalising Y’s EHC Plan following an emergency annual review in April 2024 and refused to provide home-to-school transport for Y at their new placement. Ms X says this caused Y to miss provision and caused distress for their family. We have found fault in the Councils actions for failing to provide the provision listed in section F and for the delay in issuing Y’s updated Education, Health and Care Plan. The Council has agreed to issue Ms X with an apology and pay her a financial payment.

  • London Borough of Enfield (24 019 159)

    Statement Upheld Homelessness 18-Nov-2025

    Summary: We find the Council at fault for the way it handled Mr X’s homelessness. There was delay, inaction, poor decisions, and a lack of records. This caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice.

  • Cambridgeshire County Council (24 021 355)

    Statement Upheld Special educational needs 18-Nov-2025

    Summary: The Council took almost ten months to issue Education, Health and Care Plans for Ms X’s children in a key transition year in their education. The Council also failed to take sufficient action to ensure the children received the additional support in their Plans. As a result, the children missed out on provision to support their emotions and to assist them in reading and writing. Ms X has also been caused avoidable distress and frustration. To recognise the injustice caused to Ms X and both children, the Council has agreed to pay Ms X £1,400. The Council is already taking action to improve its services, so we have not made further recommendations.

  • London Borough of Lambeth (25 000 210)

    Statement Upheld Homelessness 18-Nov-2025

    Summary: Miss B complained that the Council had failed to find her and her children suitable accommodation since May 2023. We found there was service failure as the Council was unable to find alternative accommodation until June 2025. This meant Miss B lived in unsuitable accommodation for longer than was necessary The Council has agreed to apologise to Miss B and make a symbolic payment of £2100.

  • Liverpool City Council (25 000 476)

    Statement Upheld Special educational needs 18-Nov-2025

    Summary: Ms X complained about the Council’s delay in finalising her son’s Education, Health and Care Plan following a Tribunal order. She also said the Council delayed securing the special educational provision once the Plan had been finalised. We find the Council at fault for delaying finalising the Education, Health and Care Plan and for further delay in securing the special educational provision. This fault caused Ms X and her son distress and uncertainty. Ms X’s son also suffered a loss of provision. The Council has agreed to apologise, pay a symbolic remedy, and make a service improvement.

  • Essex County Council (25 000 961)

    Statement Upheld Special educational needs 18-Nov-2025

    Summary: Ms C complained about delays in the EHC needs assessment process for her child (X), and about the amount of education he received. We found delays in the Education, Health, and Care needs assessment process, this was a service failure causing Ms C frustration and uncertainty. We did not find fault in the process the Council followed to consider alternative provision. The Council will apologise and make a symbolic payment to remedy the injustice its delays caused Ms C.

  • City of Doncaster Council (25 001 159)

    Statement Upheld Residential care 18-Nov-2025

    Summary: Ms X complained that a Council-commissioned residential Care Home failed to act when she told it her late mother, Mrs C, needed medical treatment. She also complained the Care Home did not keep proper records and had poor internal communication. She said Mrs C may not have died if the Care Home had acted on her concerns. We found the Care Home failed to seek appropriate medical advice and keep proper records. This fault caused Ms X uncertainty for which the Council has agreed to apologise and make a symbolic payment to her.

  • Kent County Council (25 001 687)

    Statement Closed after initial enquiries Special educational needs 18-Nov-2025

    Summary: We cannot investigate Mr X’s complaint about the suitability of education as this was subject to a Tribunal appeal. We are unlikely to find significant injustice caused directly by the Council’s fault.

  • London Borough of Ealing (24 022 609)

    Statement Upheld Homelessness 18-Nov-2025

    Summary: Ms X complained the Council left her and her children in unsuitable accommodation. She also complained the Council failed to respond to her emails and requests for a review of the accommodation. We find the Council was at fault for its significant delay in dealing with Ms X’s request to review the suitability of the accommodation. This caused Ms X frustration, upset and uncertainty. The Council has agreed to make a payment to Ms X and implement a service improvement.

  • London Borough of Hackney (24 022 619)

    Statement Closed after initial enquiries Allocations 18-Nov-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her because there is insufficient evidence of fault in its decision-making.

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