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Decision reason: Closed after initial enquiries Not upheld Upheld

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King's Lynn & West Norfolk Council (25 014 827)

Statement Closed after initial enquiries Allocations 15-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision on Mr X’s application for housing as it is unlikely we will find fault by it.
Cheshire East Council (25 014 873)

Statement Closed after initial enquiries Fostering 15-Jan-2026

Summary: We cannot investigate Miss X’s complaint about the information the Council provided to the court and the actions of the social workers involved with her case. The issues raised relate to what happened in court. It is unlikely we could add to the Council’s response in relation to the remaining issue complained about.
Horsham District Council (25 016 055)

Statement Closed after initial enquiries Planning applications 15-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
Liverpool City Council (25 016 631)

Statement Closed after initial enquiries Child protection 15-Jan-2026

Summary: We will not investigate part of Miss X’s complaint about the Council’s child protection action relating to her when she was a child in the 1990s because the tests in our Assessment Code are not met. We will not investigate her complaint about data handling because the Information Commissioner’s Office is better placed to consider the matter.
Wiltshire Council (25 017 383)

Statement Closed after initial enquiries Councillor conduct and standards 15-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
North Yorkshire Council (25 019 079)

Statement Closed after initial enquiries School transport 15-Jan-2026

Summary: We will not investigate this complaint about the Council refusing free home-to-school transport. We are unlikely to find fault in the Council’s decision making.
South Tyneside Metropolitan Borough Council (25 019 380)

Statement Closed after initial enquiries Leisure and culture 15-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to make accommodations for Mr X’s disability at a local event. This is because the events complained about took place more than 12 months ago; there is no good reason to exercise discretion to investigate.
London Borough of Enfield (25 022 344)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate Miss B’s complaint about the Council not responding to her formal complaint about a housing matter. This is because an investigation solely into the Council’s handling of this complaint would not be a good use of our limited resources.
Waverley Borough Council (25 023 261)

Statement Closed after initial enquiries Council tax 15-Jan-2026

Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
East Sussex County Council (25 023 329)

Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

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