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  • Transport for London (25 012 518)

    Statement Closed after initial enquiries Other 15-Jan-2026

    Summary: We will not investigate this complaint about TfL incorrectly charging Ms X for a journey she did not make. This is because an investigation would not provide Ms X with a different outcome.

  • Basingstoke & Deane Borough Council (25 012 986)

    Statement Closed after initial enquiries Building control 15-Jan-2026

    Summary: We will not investigate this complaint about the Council’s consideration of Ms X’s reports of building control and noise concerns at her neighbour’s property. Her complaints are too late, and we have seen no reason why she could not have complained to us much sooner. Also, I have not seen enough evidence of fault in the way the Council considered her report of unprofessional conduct by officers to justify an investigation on this point.

  • Transport for London (25 013 618)

    Statement Upheld Parking and other penalties 15-Jan-2026

    Summary: We will not investigate this complaint from Miss X about the Authority’s response to a delay in her paying an instalment for her Penalty Charge Notice and her car being clamped. The Authority has offered to resolve the complaint by refunding the charges Miss X paid.

  • Manchester City Council (25 013 627)

    Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026

    Summary: We will not investigate this complaint about Penalty Charge Notice because it is reasonable to expect Mrs Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal about the matter.

  • Suffolk County Council (25 013 695)

    Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We do not investigate councils’ complaint handling alone where we are not investigating the core issues which gave rise to the complaint.

  • Birmingham City Council (25 013 722)

    Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026

    Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has already sought a remedy through the Traffic Enforcement Centre.

  • Essex County Council (25 013 913)

    Statement Upheld Special educational needs 15-Jan-2026

    Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • London Borough of Lewisham (25 013 966)

    Statement Closed after initial enquiries Other 15-Jan-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a disabled person’s freedom pass. This is because it is reasonable to expect Mr X to use the relevant appeal process as set out in the Council’s response to his complaint.

  • Cherwell District Council (25 014 112)

    Statement Closed after initial enquiries Enforcement 15-Jan-2026

    Summary: We will not investigate Ms X’s complaint about how the Council handled her concerns about a neighbour’s aerial. This is because there is insufficient evidence of fault.

  • Essex County Council (25 014 826)

    Statement Upheld Special educational needs 15-Jan-2026

    Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

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